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Information Technology Is A Critical Part Of Today Society

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Information technology is a critical part of today society and more than ever in the business operation, production and demands internally for IT support continues to rise due to multiple device used by employees that are sophisticated technologies example are virtualization employed in corporate data centers. IT service desk controller faces growing accumulation of tickets, resolution times and slow response and unhappy employees. IT service desk staff needs help, and this help comes in forms of applications that gives incident with assigned ticket numbers for an overworked employee to flow and resolve cases. Customer’s expectations for service is rising and on their terms. However, being able to meet this rising needs, means providing types of personalized service that goes above and beyond what competitors can provide. IT service desk solutions in today market are different from few years ago, and the most common, dramatic technology change is where the IT service desk situated which is not within the company’s walls, instead reside in the cloud. Next generation of IT services desk technologies will take advantage of cloud computing to provide collaborative, mobile services, enterprise-class disaster recovery benefits and proactive without the associated costs. One author, Grossman has claimed there is “ Cloud computing does not yet have a standard definition, but a good working description of it is to say that clouds, or clusters of distributed computers, provide

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