Improve Quality Of Customer Service In The Nursing Home

Health and Safety: Ms. Hair was reminded of the weekly room inspections and that she is to allow staffs enter her unit to conduct room inspections. Ms. Hair was reminded that she is to maintain her unit in a clean and hazardous free condition. Case Manager explained to Ms. Hair that if she failed to abide to any health and safety rules of the facility a warning will be issued for non-compliance. Ms. Hair stated that she

The SHRB hospital maintains a rigorous physician peer-review process, and there is a medical safety officer, who, in conjunction with an RN facilitate a regional Safety Committee. The Safety Committee reviews all reported patient safety concerns and anyone can report a safety matter to the committee. In addition, there is a robust sentinel event review process. The sentinel event reviews are conducted the objective of understanding processes that may have contributed to the event. Furthermore, the committee is dedicated to a “just culture” and inculpable process during all reviews. Furthermore, the organization has implemented a

Another secondary issue is the weakened employee expectations and employee performance, which adversely affects good patient care as well. The person in charge of patient registration is unprofessional to staff and patients. The facility is not clean because maintenance is slow in performing assigned duties. The parking is unsafe and unattended. The staff lacks the motivation to perform well.

times, dirty clothing or bed linen, misuse of medication, lack of care plans, lack of heating, staff entering into service users’ rooms

In this task I will be describing how health and safety legislation, policies and procedures promotes the safety of individuals in a Hospital. Quality care is an important issue for both health care workers and their partners. Government continue to work on implementing staffing law that will upgrade the medical systems. Hospitals are required to provide security for patients and staff. Mechanical equipment, housekeeping, administrative and food staff play important roles in preventing all environmental hazards. Safety concerns surrounding these hazards include injury, illness, disease exposure, disaster

If a patient or carer wants to complain I would see if I could deal with it personally. If I was unable to resolve the issue, I would advise them to call or email PALS the hospital complaints department.

They need to take step to check and deal with any sources of risk. If there is supervising staff, they must ensure that they are awe= of possible risks and hazards and know how to deal with them. Some dangerous hazards within a care setting can include: a large group of sick people in the same place, possibility of fire in a room where fire prevention regulations are not being met and even medicines, drugs and other hazardous substances being used incorrectly, causing illness and even death. Another potential danger within care environments is the potential for slips and trips. Therefore certain things must be done to avoid them, such as always ensuring flooring is safe and dry, this can be done by ensuring all flooring at a particular centre is made with slip resistant materials (non-slip flooring).

Everyone in my company must comply with the health and safety procedure. We have to go on mandatory training to complete our health and safety certificate. This includes manual handling and fire safety. We must make sure our work environment is a safe as we can make it. If any accidents do occur i have to report them to my office or to the out of hours office, I must also record all accidents in the communication book so that other carers know what has happened this includes the nature of the accident, treatment received and where and when it happened. If any health and safety rules or procedures are breached then this may become a disciplinary for care staff. My line manager will always advise all care staff on and health and safety concerns that we may have.

Doing everything required I.e. training,Be kind and caring to the residents and providing them with respect and dignity.

Healthcare organizations throughout Canada are focusing more and more on the delivery of quality care to its patients and families. However, it is not enough to simply state this dedication, it must be proven with a plan that outlines clear aims, targets, and initiatives that implement evidence-based research (Sadeghi, Barzi, Mikhail, & Shabot, 2013). The purpose of this paper is to outline a quality improvement plan to address the rates of worsening pain in the elderly with dementia and other forms of cognitive impairment in the Veterans Centre (VC) at Sunnybrook Health Sciences Centre.

Each health care employer shall upon request, make available their findings and data for at least 5 years; 5) post a uniform notice that explains the standard and the procedures to report patient handling-related injuries. The notice must explains procedures to report patient handling-related injuries; and explains health care workers’ rights under this Act, including any whistleblower protections. Each health care employer shall conduct an annual written evaluation of the implementation of their programs.

You need to make sure that the resident is comfortable with telling you everything and that they know that you only have their best interests at heart and will do everything in your power to help them, so a lot of warn support is vital. Then once you have all your information and the permission of the resident you will need to report the incident to manager or higher so it can be dealt with.

Other actions that I would take is to discuss the patient scenario with the patient care committee, Pozgar states, “ The patient care committee reviews the quality of patient care rendered in the organization and makes recommendations for improvement of such care” (P.146). The

A reoccurring issue such as bedsores is something nursing home facilities try their best to prevent. Unfortunately, the rate at which it is occurring in our nursing home is 12%, a little higher than that of the national average. This is a number that we as a facility are not proud of, and as Director of Quality Improvement, new strategies will be implemented to improve the quality of care in which our patients are receiving. This simple plan mimics that of the FOCUS PDSA and can be broken down into a few steps in order to be better assessed. The first step involves creating a team of employees to research and better understand the main source of the bedsores. The second step includes developing a strategy, without any errors, within the team

Hankins did not even want to speak with the manager; he just wanted a room. Further poor customer service was displayed when the operator did not tend to Dr. Hankins’ needs, and forcefully insisted his opinion that Dr. Hankins should talk to his manager. Mr. Metz needs to review the rules of how to properly deal with the guests and their requirements to the employees. Aside from the operator’s lack of responsibility, the manager did not show any professional behaviour towards the guests. After listening to Dr. Hankins’ problem, the night manager did not approach him with a resolution as he promised. As a result of inadequate service and unprofessional behaviour, the Hankins wasted their time in waiting for a solution. An additional problematic area that should be looked into is the way the members in the staff treat each other. When Dr. Hankins brought the predicament up with the receptionist, the receptionist went and yelled at his/her co-worker in front of the guests. This surely shows how poorly behaved the receptionist have conducted him/herself. It was not solved in a mannerly order and for that reason alone, is a problem.