ILM LEVEL 3 Award in first line management
M3.01
Solving Problems and Making Decisions by Donna Sullivan
Hull Training
2012
Table of Contents
Context of assignment 2
The description of the problem 3
Analysis of the problem 4
Resolution of the problem 5
Implementation and communication of the solution 6
Appendix 7
Background:
I work for the City Health Care Partnership within the Primary Care Medical Services, I work for 4 different GP practices as the Data Quality Manager but main base been at Kingston Medical Centre in the Central appointments team, at Kingston Medical Centre we have 4 full time GP’s, 3 Nurses, 2 Health Care Assistants, 7 Receptionists, 2 Admin members based in the Central appointments
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we could change the appointment system so a Gp each morning would have no appointment s booked in advance they would see every patient that needed to be seen between the times of 8:00 and 11:00 this way the patient would be seen within the expected time of 48 hours, 2. Implement a telephone triage system so every patient requesting an appointment would be put through to a gp for them to triage the nature of the problem to see if they needed to be seen or could be sign posted to other services 3. Increase the number of the appointment slots for the Gp’s that are working for the practice but this would cause a problem for the GP’s as they still have other jobs to carry out i.e paper
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