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Hsc80 Unit 7

Decent Essays

An example is:
Hi Mr. XXXX (from IT department)
I need access for the program XXX and program XXX.
I need them to continue my work etc.…..
Regards,
XXX
On our side as soon as we receive the email we have to ask our coordinator the permission to activate these programs.
It is important to know that all emails that are being sent to the Facilities department (the IT department is part of it as well) is received in the email box of all staff of the department.
Normally as soon as somebody has time will answer the email but because we were assigned this task we were dealing with these issues.
As soon as we received permission from our coordinator that we can activate the programs asked we enter on our IT program the name of the item and the computer …show more content…

This activity has allowed me as well to understand the security levels that KPMG is using in order to prevent all kind of misunderstanding or errors than can bring in some cases but consequences to the workflow of the department or the individual.
Lastly, the activity that I made as well in The IT department was called “tracking application and troubleshooting."
This activity is very important because it shows how a problem solving is made in the IT department.
As said before I learned how to respond to request made by workers when they are asking for permissions but know I learned as well how to receive and respond to problems that workers can encounter during there job.
As said before the main task of all IT departments is stay very active in the mailbox because during the day a lot of requests are coming from all the offices and departments.
In order to be effective every IT member on the desk it has 3 separate screens were he can leave open the mail on one and the programs needed in the other screens.
This facilitates the work as well as it makes it clearer.(imagine having just one screen, it would be

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