Human Resource Receptionist Job Summary:
The HR Receptionist will be responsible for Greets the public; provides general administrative support including answering phones, typing, scheduling appointments; complaint handling/tracking; employee applications. Providing assistance and directions to the organizations, on where to go to address their HR questions.
Essential Job Functions:
• Excellent phone etiquette with at least one year experience operating a telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Greet and Welcome employees and visitors to demonstrate good customer service
• Maintain personnel files in alphabetical order to maintain file
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• Ability to exercise discretion while handling confidential information.
Experience
Job related experience is required
Education
Associates or Bachelor’s Degree in business or Human Resources
Certifications & Licenses None Required
Environmental Factors and Conditions/Physical Requirements
The HR Receptionist position requires the following physical demands: prolonged sitting or standing, some lifting, carrying, pushing, and/or pulling; some stooping, kneeling, and reaching and significant fine finger dexterity.
Equipment and tools utilized Computer, Multi-line phone system, Copier, and Fax Machine
Pre -employment background check and drug screening required
Literature Review
Organizations are growing in size each and every day, which in turn creates a high demand for employees. This outcome, however, needs a systematic approach to determine the right employee for the right position. The process has become so large that organizations need specialized help from Human Resource Management (HRM) departments to ensure that the requirements of the position are met. Therefore, the HRM department provides the function of job analysis in order to select the right individual for the position. "Job analysis is a complex and vital part of every HRM program, as well as an important systematic process used within an organization to determine future members of the workforce." Job analysis
HR also serves organisations by handling administrative duties such as payroll, supporting workplace safety and advising line managers regarding employee relations (Mayhew, 2014).
Some of the responsibilities for an entry level position for Human Resources would to recruit new employees, train new leadership, employment law compliance, employee benefits, handling employee grievances, issue disciplinary actions, dismiss employees and redundancies within the workplace. A lot of times you will be under direct supervision and you will be processing paperwork on a daily basis in this position, too.
HR liaise between management and employees to ensure that policies and procedures are applied fairly and consistently and interaction with the HR department is
In business, the best assets of a company are the employees. The employees set the tone for the organization. An organization’s success stems from hiring the right people. Human Resource Management (HRM) plays a vital role in the selection of the employees. HRM rely on specific tools to draw top-qualified candidates for certain jobs. HRM may uses different applications for screening, interviews, tests, background checks and reference checks to endure the right employees are chosen.
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Job design and analysis is the cornerstone of the Qantas HRM. Job analysis can be viewed as the hub of all human resource management activities that are needed for effective organizational functioning (Berman et al, 2009). Under job analysis, the HRM is responsible for planning, recruitment, selection, placement, and induction of workers (Berman et al, 2009). The procedures that are often supported by job analysis process include personnel selection, training, job evaluation as well as performance appraisal (Berman et al, 2009). In addition, the process of job analysis supports the Qantas organizational strategy in dealing with market competition and talent crisis. According to human resource theory, strategic HRM focuses on connecting all HR functions with organizational goals (Rothwell and Benscoter, 2012).
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The Human Resource Department is an important branch of a company. The human resources department takes care of many essential functions of a business. According to the article, “Key Functions of an HR Department”, the human resource department is instrumental in providing labor law compliance, record keeping, hiring and training, compensation, relational assistance and help with handling specific performance issues (Mooney, L., 2011). Although, there are many HR issues, age discrimination and sexual harassment are among some of the many issues of the human resource department.