Introduction
The aim of this report is to demonstrate I can be an effective practitioner in Human Resources.
Users of HR Services within an Organisation and Key Needs of each User
After researching, I can determine three users of HR Services in the Organisation to be:
• Employees of the Organisation
• Management of the Organisation
• Third-parties i.e. Clients
Two key needs of HR Services to the:-
Employee
1. Offer support to employees regarding equal opportunities to ensure all staff members have the same rights and privileges.
2. Verify that the employee is received the appropriate compensation including pay and benefits.
Management
1. Provide management with correct and precise information regarding an employee’s
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• Face-to-face Meeting Communication.
This is the most personal means of communication. With personal contact you can develop, build and maintain relationships. By meeting the employee face to face you can understand the mood of the person by observing the body language, the information you receive is of a richer quality, you can clarify information interactively and issues can be resolved much faster. This is best used for a back-to-work interview or appraisal.
• Letter Communication.
This is the most formal means of communication. A record of the message can be obtained by both the company and the employee. This is best used if the employee has to be notified of a contract amendment, recognition or termination.
Key Components of Effective Service Delivery
Building and Maintaining Good Relationships
To build and maintain a good relationship with employees, the HR practitioner will need to gain their trust. This can be achieved by meeting the needs of the organisation as well as their own personal needs. As employees generally resist change, it is important to keep staff well informed of changes, why the organisation is changing and how it will affect them in their day-to-day role.
Michael Armstrong articulates ‘nothing succeeds like success’. Support for improved HR Practices can be accomplished by demonstrating to employees it has been successful in other parts of the business. Ensure the employee understands that contributions will be welcomed
Define and describe its key features and share a time when you used one of these methods of communication in a business setting.
The role of a Human Resource department is ever changing in today’s volatile business environment. Over the years HR have become strong strategic partners within an organization by providing functions such as recruitment,
Indicative Content: Understand key contemporary business issues affecting the HR function within private, public and third sector organisations. Types of organisation; the role of management within them; ways in which HR is delivered; the main functional areas of management; the search for sustained organisational performance, business
The current function of HR can be defined as supporting “the delivery of the organisation’s strategy and objectives through the effective management of people and performance” (Taylor & Woodhams, 2012; 22). This definition is furthered by a CIPD survey (2007; 2-3), which indicated that the key functions of HR are: recruiting and retaining staff, progressing performance management to maximise the value of employees and increasing employee engagement.
1. Martin, M., Whiting, F. & Jackson, T. (2010) Human Resource Practice. 5th Edition. London: CIPD.
The intent of this assignment is to develop a user-friendly tool that may be applied in the workplace to document Compensation processes and to guide a practitioner in completing the critical steps of each process. The purpose of this assignment is to assist in describing each component of a compensation management system, to develop a practitioner's guide for several of the key compensation management tasks covered in HR511 Total Rewards.
I have been asked to provide a report that supports the retention of the HR function within our organisation. In this report I will explain how Human Resource activities support the organisations strategy and how HR professionals support line managers and their staff.
Title of report: Developing Yourself as an Effective Human Resources or Learning and Development Practitioner
HR professionals have to think carefully about what they are doing in the context of their organization and within the framework of recognised body of knowledge. They have to perform effectively in the sense of delivering advise, guidance and services that will help the organisation to achieve its goals.
This report will demonstrate my understanding of what is required to be an effective and efficient HR professional and apply CPD techniques to construct, implement and review a personal development plan.
It captures what successful and effective HR people do and deliver across every aspect and specialism of the profession, and sets out the required underpinning skills, behaviour and knowledge.
Whether an organization consists of five or 25,000 employees, human resources management is vital to the success of the organization. HR is important to all managers because it provides managers with the resources – the employees – necessary to produce the work for the managers and the organization. Beyond this role, HR is capable of becoming a strong strategic partner when it comes to “establishing the overall direction and objectives of key areas of human resource management in order to ensure that they not only are consistent with but also support the achievement of business goals.” (Massey, 1994, p. 27)
For the greatest success of the business, employees need interpersonal communication to connect with their co-workers. A leadership expert, John C. Maxwell (2010) says: “Connecting goes beyond words.” (p. 41). Physically being in the same room, verbally speaking thoughts, engaging in eye contact, and being able to see nonverbal responses are all important and add to a person’s understanding of the message being communicated and feeling a connection. Overall, communicating face-to-face is more natural for employees. An employee knows who is hearing what they are saying and seeing their nonverbal gestures. The employee can either get immediate feedback whether or not the person understands or agrees or disagrees. The communication does not have to be formatted as it does on paper. An employee should still present themselves professionally, but communicating face-to-face is a process, instead of format.
Netcare participates in employer surveys, internal surveys gets feedback from patients with patient feedback forms. These results help identify employment issues and are also used to reward and recognise individuals. Managers are even required to wear their name badges, thus enforcing them to lead by example.
I have a good understanding about Human Resource Management. Going through human resource management has taught me so much more than stuff about how the working companies deal with their success in employing the right person for the right job. I have learned here how to write and express myself, how to think for myself, and how to find the answers to the things that I don't know. Most importantly I have learned how important wider world and the people