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How Does Heineken Define High Quality?

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Heineken Project
Beer, it's the best damn drink in the world. Jack Nicholson (BrainyQuote, 2016).

Quality
Quality is critical not only to Heineken’s products and processes, but to all areas of the business. If Heineken strives to hold its employees, its products, and its performance to the highest standards, then how should “quality” be defined at Heineken?
• How does Heineken define high quality? When is good, good enough?
• How does Heineken ensure high quality in everything they do?
• How does Heineken balance the demands of quality with the need to act faster and take risks?
• How can Heineken reinforce quality and drive business results?
“At the 2013 Canadean International Beer Awards in Prague, HEINEKEN’s two new innovative cooling …show more content…

Ferrari - The world renowned high end sport car manufacturer Ferrari is best known for the quality of their products. These cars have a reputation for excellence which admirers pay a premium for. This dedication to the highest of quality products has made Ferrari automobiles a sought after commodity. Like Ferrari, Heineken has a very recognisable brand of which people have high expectations. Heineken welcomes this attention, of course, and strives for excellence with all of their operations and products. How can Heineken become the Ferrari of the beer industry?
Godiva - Godiva is world famous for their premium chocolates. By holding themselves to high standards of excellence, their products are made with the finest ingredients and the company requires special handling and storage of their products at their stores and other retailers around the world. Their reputation for quality is unparalleled in their industry. Are there better ways to assure the quality of Heineken’s products?

Core Quality …show more content…

(Keller, Apéria and Georgson, 2008, p. 135). Heineken is renowned for being the first truly international beer brand. The implication for Heineken is that it is a worldly brand, actively exploring, sophisticated, open-minded and at ease wherever it goes (Keller, Apéria and Georgson, 2008, p. 135).

References

Adland, (1999). Heineken - The Weasel (1999) Superbowl Commerical. [video] Available at: http://adland.tv/commercials/heineken-weasel-1999-030-usa [Accessed 3 May 2016].
BrainyQuote. (2016). Search Results at BrainyQuote. [online] Available at: http://www.brainyquote.com/search_results.html?q=beer&pg=3 [Accessed 4 May 2016].
Keller, K., Apéria, T. and Georgson, M. (2008). Strategic brand management. Harlow, England: Prentice Hall Financial Times.
McLoughlin, D. and Aaker, D. (2010). Strategic market management. Hoboken, N.J.: Wiley.
Outsidein Communications - Brand + Communication. (2013). Brand Lessons from Heineken Beer -. [online] Available at: http://www.outsidein.ca/brand-lessons-from-heineken-beer/ [Accessed 3 May 2016].
Theheinekencompany.com. (2016). The HEINEKEN Company - Age Gate. [online] Available at: http://www.theheinekencompany.com/cooling-story-for-website [Accessed 4 May

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