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Hope Peddle Case Study

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Comments: I have gotten excellent feedback from customers while at the Department of Social Services, specifically:
1/23/17: “Hope Peddle received a compliment call. The AP stated that he is a first time father and Ms. Peddle made his experience with child support very comfortable. HE stated that she helped him get through the situation and was very easy to talk to. He stated that Ms. Peddle was very polite and as a college student, this was a very scary moment. He just had to take the time to share his experience with Ms. Peddle...:”
2/10/17: “Hope Peddle received another compliment from an NCP. The customer stated that Hope was very kind and made the experience of signing a child support order very pleasurable. He asked if Hope …show more content…

Job Duties and Responsibilities:
X Exceeds expectations ☐ Meets expectations ☐ Does not meet expectations Comments: From day one of my employment in Child Support I have made an effort to go above and beyond in my job duties and responsibilities. During my free time while in training, I assisted my supervisor in putting together baskets that were to be taken to the Child Support Conference from Forsyth County. At one point in training, court orders had been distributed to various trainees that were needed by the establishment team. Being the only trainee that was also a member of establishment, I went to each trainee, gathered the establishment orders and distributed them to the appropriate worker so that the Agents were able to move the cases accordingly. At my supervisor 's request, I redesigned the front of the “Stop Sign” packets used for group interviews. I made the suggestion that the cover sheet that listed the documents that are placed in the folder for group be laminated so that customers would be less likely to write on them, which was implemented by the program manager. When these laminated lists came back, I stapled them to each folder, in Spanish and English. The Program also prepared fact booklets about the Child Support program but failed to have them printed in English. I pointed this out to the Program Manager and the

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