Herzog Memorial Hospital Case Study

The site explains the primary objective in Memorial Hermann Hospital, which is mainly about advancing Health, reforming healthcare and bringing together all characteristics of the health system - care delivery, physicians and health solutions to construct a truly integrated health system. The site also offers an in depth study on Memorial Hermann hospital and its reputation of being the largest non-profit health system in Southeast Texas with several hospitals and innumerable specialty programs and services located throughout the Greater Houston area.

Jones Regional Medical Center is a huge academic health center with 900 beds and are known for its research and teaching hospitals. Additionally, the IT staff at Jones supports 300 applications and 12,000 workstations. The center uses Technology Med (TechMed) for their admitting system. The system includes registration, inpatient charge, payment entry, master patient index, admission, hospital billing, and more. The TechMed system has been accessible since 1998; Jones is beginning to plan a replacement of this systems because of the fragility of the software (Wager, 2013).

In mid-April 2000, Sherri Worth was faced with some very unsettling news about Pate Memorial Clinic’s future with a competitor potentially moving into the area. Worth was the assistant administrator at Pate Memorial Hospital (PMH) and was also responsible for the Pate Health Clinic (PHC). A study by the competitor was being done to see whether sufficient demand existed to establish a clinic 5 blocks north of PHC. The two biggest concerns in regards to the new competition were:

Tulsa Memorial Hospital (TMH) is one of the nine acute care hospitals that serves in the general population area. Historically, it has been highly profitable due to its well-appointed facilities, excellent medical staff, good-standing reputation for quality care and its ability to give individual attention for each of its patients. The hospital, in addition to its inpatient services, operates an emergency department and an urgent care center located two miles from the hospital across the street from a major shopping mall.

Jefferson County has been without local access to healthcare for decades. Over 10 years ago the county commissioners agreed that a local hospital is in the best interest of the people of Jefferson County and, therefore, began a fund to achieve this goal. As of today, the fund is worth $25 million, but to build and equip an adequately sized hospital, the county needs an additional $75 million. The commissioners appointed a committee to discuss the issue and determine the best plan of action going forward.

Patient satisfaction: This issue can affect funding, revenue and reimbursement from insurance providers. Patient satisfaction can be affected by nearly any aspect of the hospital experience, surveys are done randomly to gain insight on the patients overall treatment at the facility. Negative feedback can cause assumptions about treatment and quality by the HCO as well as decrease in incoming patients.

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The North Texas State Hospital (NTSH) is part of the Department of State Health Services (DSHS) administration. NTSH is a mental healthcare facility that has two campuses: one department is located in Wichita Falls, TX and the other in Vernon, TX. Including both campuses DSHS is the largest mental hospital in the state of Texas, which provides psychiatric services for the mentally ill. NTSH is the only facility in the entire state of Texas that provides forensic psychiatric care. Forensic psychiatric care is a specialized service for prisoners who have mental disorders. NTSH offers a 284-bed maximum security program for adults and a 78-bed adolescent Forensic Program (DSHS Center, 2017). NTSH aims to improve the health, safety, and wellbeing of individuals by providing the right stewardship, reducing health care problems, improving public health awareness, and preventing diseases. In order to improve health and safety, NTSH is accredited by the Joint Commission on Accreditation of Healthcare Organizations. The Joint Commission is an independent, not for profit association that set standards to evaluate

A patient experience case study was done at St. Francis Hospital to address the specific issue of noise. Over a nine month period this facility incorporated many innovations to successfully target this problem. Direct feedback from patients determined that a combination of many actions helped to make the noise reduction successful. This included white noise machines in rooms, quiet voices by all staff members, signs on doors as a reminder to keep noise levels decreased, and dimming lights during night shifts (“Transforming Care”, 2014). In order to create this culture of quiet, collaborative efforts need to be made and would ultimately contribute to higher satisfaction scores at North Fulton

1. Using the historical data as a guide (Exhibit 6.1), construct a pro forma (forecasted) profit and loss statement for the clinic's average month for all of 2010 assuming the status quo. With no change in volume (utilization), is the clinic projected to make a profit?

According to the survey, our patients didn’t enjoy their experience before their appointment. 73% of patients said that the receptionist did not greet them immediately. I know this was the case when I walked in for my meeting. The receptionist was on her phone texting instead of being aware of patients that could potentially be walking into the facility. Although the receptionist doesn’t greet them right away, 67% of people agree she was respectful and courteous. However, the biggest issue lies with patients not understanding the co-pay and possibility of additional costs. This is a problem that can be fixed easily, we just need to retrain our receptionists to greet each patient with a warm smile, and how to fully explain the costs that patients are required to pay. The receptionist play an important role in customer service, therefore they must be at the top of their game at all times. In order to fix the overall patient experience at our urgent care facility, I think we need to send out more surveys and bring back the follow-up calls. The follow up calls are important because patients will be able to express any concerns they had with their visit and we would be able to

In the context of nursing, noise involves such unnecessary noise that creates an expectation that it is hurting a patient. It can be said that it is the loudness of the noise affecting the ear, which seems to be affecting the sick people. It is asserted that a patient

Problem Statement: In a survey conducted by Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), only 50% patients at Loyola Medical Center said that the area around their room was always quiet at night. This is way below than the Illinois average of 61%, national average of 62% in reported

The case study revolves around the issue of Occupational Safety and Health Administration [OSHA] compliance at Graceland Memorial Hospital [GMH], a non-profit community hospital located in the midwest. Under current OSHA regulations, the hospital was required to enforce correct usage of respiratory mask and conduct respiratory fir-testing. This new update was to protect employees who had frequent contact with patients that suffered from airborne communicable diseases and to prevent its further spread. Failure to comply with OSHA regulations would result in the hospital incurring large fines. Senior hospital staff at GMH was facing hurdles implementing the law due to refusal

(2009) evaluate the effects of a scheduled quiet time in acute care settings by examining noise levels, as well as sleep and resting behaviors. The study examines satisfaction levels among the staff, patients, and visitors in two Australian orthopedic units with the final sample size consisting of 299 patients. The interventions included in the trial were a scheduled, two-hour quiet time, restriction of visitors during this period, decreased staff interruptions such as patient care, reduction in the overall unit environment (i.e. lighting and noise), and pain relief and repositioning prior to quiet time. The results of this study found that the scheduled quiet time on the units can undoubtedly affect a reduction in noise levels and therefore, improved patient sleep patterns. The overall response from the surveys that were given to patients, visitors, and staff was that a scheduled quiet time would be a positively perceived intervention with therapeutic benefits. The weakness of the study includes the limitation that was due to the limited sample size and low response rates from the sleep scales and