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Healthcare Value Chain

Decent Essays

A value chain provides what customers want, and this includes pre- service, point of service, and after service. In the case of health care providers, patients want less waiting time, reasonable costs, clean and modern facilities which constitute pre-service. Additionally, during the point of service phase, patients expect a good “bedside manner.” In other words, patients expect a good doctor’s approach or attitude. Furthermore, after service patients expect from the health care providers a follow up to evaluate their health condition. Health care provider should identify all components such as organization culture, organization structure, organization strategic resources that could contribute to the production of goods or services which

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