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Group Case Study - Organisation Behaviour

Satisfactory Essays

Question 1

Introduction

The information gathered from the grapevine had shown unhappiness and high stress level of the employees since Bjork started working in the company. Ever since Bjork joined the work force, she gave a rather bad impression towards the employees who had witnessed Bjork's ill-mannered behaviour towards Wong. When she was promoted to the supervisor position to replace Wong for his retirement, her irrational attitude towards the employees had gradually turned the company from a peaceful and team-oriented workplace, to a stressful and uncomfortable working environment.

Question 1(i)

Hierarchy of needs
There are two types of theories of motivation – Early and Contemporary Theories of Motivation. Abraham …show more content…

(Robbins and Judge, 2005, p172). Bjork immediately requested to replace Wong's position when she was aware of his retirement. And upon the succession of supervisor position, she drew lines between herself and employees and came out a list of rules for her employees to follow in order to gain overall control.

Lastly, the need for Affiliation, desires relationships that involve a high degree of mutual understanding. (Robbins and Judge, 2005, p173). Similar to Maslow's hierarchy of needs, Bjork wanted her employee to address her as Ms Huang. This already put a gap in between the superior and employee. Besides, she was not understanding towards her employees for ruining the instrument and the slow production speed.

Tuckman's model
There are five different views of Tuckman's five-stage model of group development – Forming, Storming, Norming, Performing and Adjourning.

Forming
The Forming stage, when members try to figure out the unknown behaviour of each other. Bjork as the supervisor implemented too many rules in the first day instead of trying to know each other well first. From the quarrel between Wong and Bjork previously, she already gave a bad impression to the employees. But she did not even make effort to cultivate or manage her relationship better with the employees.

Storming
Secondly, there is the Storming stage, which there is resistance to the constraints that the group imposes on individuality. (Robbins and Judge, 2005, p266). In the case,

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