Essay
Ethical issues in relations between business and customers.
Suleimenova Nazira.
Management 11.852
Ethical issues in relations between business and customers.
Nowadays, people the most part of their life spend at the work. At work, person has a contact with other employees, meets the requirements of management or personally gave orders to his subordinates. But also, the organization (enterprise, firm) in which employees work, constantly interacts with other organizations, the state and the various institutions, the environment, and of course the common people. As long as, all these above interactions occur, participants have certain rules of behavior.
The developed countries of the world are very concerned about the
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Here are some company specific ethical issues. These should be dealt with pretty strictly as to serve an example to the rest. * Showing honesty, integrity and openness in consumer relationships. * Whether to accept moral responsibility of on-site mishaps, spills, and disasters and whether to make product recalls if certain harmful information about them comes to light, are ethical issues that all businesses must be prepared for. * Some stronger ethical issues are related to practices that are not easily detected, like releasing products that have built-in obsolescence (to generate further demand for future products) and indulging in accounting manipulations to generate secret reserves or to show higher or lower profits as per convenience.
In addition employees and business owners must consider the ethical issues involved with their relationships between suppliers and customers. Business owners in particular must consider whether it is ethical to do business with suppliers who have unethical practices. When dealing with customers or clients, business people must ensure that they use their information correctly, do not falsely advertise a product or service, and do not intentionally do sub-standard work.
All of the above suggests that ethics is a moral
One issue of ethical business would be in regards to company loyalty. An employee that sees a fraudulent practice and then reports the wrongdoing to the general public or an authority figure is known as a whistleblower. Sissela Bok states that “whistleblowing makes public a disagreement with an authority or a majority view” (Bok, pg. 412). An example of whistleblowing in the real world would be in Bok’s Case C. In Case C, a newly hired assistant director of admissions has heard rumors of tampered transcripts and surrogate test takers specifically for student athletes.
At a minimum of once a year, the entire company will convene for an Ethical Situations Round Table. Topics will include newsworthy stories of other companies and any closed ethical issues within the company. This is a time not only to discuss ethical situations but to work as a group in finding the ideal solution to how the company should handle similar issues. We want to be a step ahead and be prepared for events that could affect the company.
Under this task I will explain the ethical issues that business needs to consider in its operating activities and how a business they could improve the ethical of their operations and also I will evaluate the influence of stakeholders exert in one company.
Ethics are integral in the 21st century due to the evolution of business, technology, and government oversight. There is a legal responsibility to do what is right by the customer – if you produce a product knowing that there is a high risk of harm to the consumer, you will be eventually be found out, prosecuted, and held liable.
Ethics, in business, refers to moral principles and standards that define acceptable behavior in the world of business. Ethical decisions foster trust among individuals and in business relationships. Recognizing ethical issues is important in the workplace. An ethical issue is an identifiable problem requiring a person or organization to choose from among several actions that may be evaluated as ethical or unethical. When you’re determining is a situation is ethical or not, there are three factors to take into consideration. Individual factors, organizational factors, and opportunity. Individual factors are sets of principles that describe what a person believes are the right way to behave. Organizational factors include the influence of managers, coworkers, and the work group. Opportunity is a set of conditions that punish unfavorable behavior or reward favorable behavior. “Target thrives on competing to win in the marketplace. We compete and negotiate actively, but always with integrity. Taking advantage of anyone by manipulating or concealing
The problem to be investigated is the application of business ethics. In the business world, ethics are extremely important. Ethics are prime elements that help a business to grow and to become more productive. It is by applying proper business ethics that a business can operate in a moral or ethical business environment and managed to conduct all activities in a manner that maximizes profits while not compromising all other non-economic concerns(Schwab, 1996). Businesses have over the years failed to nurture business ethics in order to fulfill shareholders' interests and to have a culture that is oriented towards profit maximization and high performance(Jennings, 2012; Sims & Felton, 2006). This has led business to have gray areas in their activities. Gray areas are those situations or problems that do not fit exactly into any ethical analysis. These are the activities which may be represented to be immoral as a result of lying and false representations on the part of the business.
A lot of key factors would need to be considered when determining if a company is being ran ethically
Ethical standards in business are important for every leader to know and understand. The book Ethics 101: What Every Leader Needs to Know by: John C. Maxwell discusses ethics in the world today. When people make unethical choices, the reason they do because of three main pitfalls. People do what is most convenient to them, people tend to do what they must do to win, and people rationalize their choices with relativism. In this summary, Maxwell’s definition of business ethics will be framed, examples of ethical standards and guidelines, the meaning and contrast of ethical thinking and ethical behavior, and how to avoid these major pitfalls to live an ethical life. The
Every organization also has a profession responsibility to conduct business honestly and ethically. Our readings reported, “Experts estimated that U.S. companies lose about $600 billion a year from unethical and criminal behavior” Kinicki and Kreitner (2009). The organization could avoid having ethical issues by meeting the
Ø Give some specific examples of ethical issues that confront businesses and how these might be addressed.
2. Ethical Issues in Business. It seems that every day in the news we are hearing of new company that has acted at least unethically and possibly illegally in the operation and financial reporting of their company's business dealings. There are many ethical issues in business. One major issue that we see is over and under reporting net income. Companies like to show that every quarter the net income of the business has an increase or profit. In order to show this they adopt unethical or illegal means in the operation and financial reporting. One such method is the indiscriminate use of stock options for employees that enable companies to take employment costs off balance sheet and inflate earnings. With the recent ethical issues we have
Creating and defining my own ethical framework is essential in future success as a businessman, a leader, and a team player. As a business student, I have learned that it can be a very cut throat industry and in order to get ahead, at some point and ethical dilemma will undoubtedly be an obstacle I have to overcome. The way I handle these dilemmas can make or break my career; business ethics are a key part of earning and sustaining respect, trust, and a good rapport with both clients and competitors in your industry. Therefore a solid ethical framework is an important tool for me to have as a standard for handling these types of dilemmas so that I can grow successfully while staying true to myself and to
Important Note: This sample essay mainly illustrates the structure of your assignment on ethical issues of a company selected by you. You may first identify two or three ethical problems and then discuss how to solve them. Remember including relevant citations to support your evidences and viewpoints.
“Ethical or unethical decisions in a business context can have particularly far-reaching implication, as business involves many transactions and relationships with so many people, including shareholders, employees, suppliers and customers.” (Woiceshyn, 2011, p. 311) This is why it is important for decision makers to select models that can be fully developed, effective, in line with corporate goals, and tested. When unethical models or decisions are chosen and implemented it affects, not only, the organization where they work, but also the vendors and suppliers of that company.
1. The Sales Rep. A sales representative for a struggling computer supply firm has a chance to close a multimillion-dollar deal for an office system to be installed over a two-year period. The machines for the first delivery are in the company’s warehouse, but the remainder would have to be ordered from the manufacturer. Because the manufacturer is having difficulty meeting the heavy demand for the popular model, the sales representative is not sure that the subsequent deliveries can be made on time. Any delay in converting to the new system would be costly to the customer; however, the blame could be placed on the manufacturer. Should the sales representative close the deal without advising the customer