Application: Section 5: Evaluation Plan
Christiana Safo
Walden University
Evaluating Quality Improvement and Financial Implications
“Over the past 20 years, patient satisfaction surveys have gained increasing attention as meaningful and essential sources of information for identifying gaps and developing an effective action plan for quality improvement in healthcare organizations” (Al-Abri, & Al-Balushi, 2014, p. 1). The evaluation tool selected for this project is benchmarking of patient satisfaction scores on a monthly basis. “Benchmarking compares an organization’s key performance measures with those of similar organizations, or against nationally-recognized best practices, targets, or goals” (Kuznets, 2014). The method
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As a means for ongoing monitoring of this quality improvement initiative, it is recommended that survey results be benchmarked with other organizations to stay above the recommended benchmark number. As the hospital seeks to excel in care while providing quality delivery of care, the results of this evaluation can give insight on how to deliver excellent care on a timely basis. Michael, Schaffer, Egan, Little, & Pritchard ( 2013), state that “medical practices that are continually working to minimize wait times can expect to see significant improvement in the overall satisfaction of their patients and associated medical practice outcomes. Furthermore, reducing wait times can lead to the improved financial performance of the practice” (p. …show more content…
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ASSIMILATION AND SYNTHESIS OF IDEAS - 50 Possible Points The extent to which the work reflects the student’s ability to-
1. Understand and interpret the assignment’s key concepts (0-10 Points)
Demonstrates the ability to critically appraise and intellectually explore key concepts. 9-10
Demonstrates a clear understanding of key concepts. 8
Shows some degree of understanding of key concepts. 5-7
Shows a lack of understanding of key concepts, deviates from topics. 0-4
2. Apply and integrate material in course resources (i.e. video, required readings, and textbook) and credible outside resources (0-20 Points)
Demonstrates and applies exceptional support of major points and integrates 2 or more credible outside sources, in addition to 3-4 course resources to support point of view. 15-20
Integrates specific information from 1 credible outside resource and 3 to 4 course resources to support major points and point of view. 10-14
Minimally includes and integrates specific information from 2-3 resources to support major points and point of view. 3-9
Includes and integrates specific information from 0 to 1 resource to support major points and point of view.
The learner can: 1.1 Discuss the nature of data and information 1.2 Evaluate relevant sources of data and information 1.3 Discuss the criteria for selection of data and information 1.4 Identify the legal requirements relating to the collection, use and storage of data and information
Please note that this Assessment document has 13 pages and is made up of 9 Sections.
Please note that this Assessment document has 11 pages and is made up of 3 Sections.
A content plan, Figure 1, presents eight areas addressed in Tier 3 RTI: prior knowledge, vocabulary,
Task 3. (AC1.4) In the table below, list a minimum of 3 different sources of information available to you.
With patients today using the threat of reporting low satisfaction rates in the hopes of receiving faster or higher quality care, they seem to have taken the upper hand in some of the decision making of what will take place in the healthcare world (Sullivan). But is it really the survey results that will make the drastic changes that are needed?
Activity 5: Review and organise available data, information and knowledge according to proposed structure and content
NHS quality improvement programs main purpose is to collect and review data entered in order to recognize the opportunities to improve business operations in healthcare. To bring changes in quality, it is necessary to respond to patient’s ideas and implement them for the better results. The key issues that are to be considered for quality-improvement NHS program, as it moves forward are the needs for the patients, necessity of the funds for quality improvements, needs of the service providers and expectations of the community. Outcomes for people and also change expertise. And to improve business operations in healthcare and also recognize opportunities.
It states information that can be found in various websites but it makes more comparisons between the systems and changes that have been made. The information presented in this article is factual and is all referenced meaning it comes from a reliable source.
In any continuous quality improvement effort, measurement is the key element (Sollecito, & Johnson, 2013). “Measurement and statistical analysis are used to assess the impact of an improvement effort” (Sollecito & Johnson, 2013). To Measure the impact of the program, the hospital utilized a departmental quality improvement assessment with a scoring matrix for self-assessment (McLaughlin, et. al., 2012). The scoring matrix consisted of five category ratings which each department head had to complete. Univer4sal Charting and Resource Utilization were also used for measurement (McLaughlin, et. al., 2012).
In this assignment I am going to be talking about a complex piece of work that I have already done for an assignment, and I will be explaining the value of 3 different resources and evaluating the 3 sources in terms of validity. The 3 resources that I am going to be talking about are: the internet, a text book, and NHS facts. I found all of these resources useful in different ways, and also reliable in different ways. I chose these particular resources because I have many opinions about them, some good, some bad. The
Discuss how the reading material from your textbook aligns with the issues presented in the videos. (1-2 paragraphs)
The Johns Hopkins Hospital, located in Baltimore, MD, is one of the greatest institutions in modern medicine. Established in 1889 from the donation of philanthropist Johns Hopkins, the hospital and university serve millions of patients annually for emergency, inpatient, and outpatient visits. Patient care is the focus of Johns Hopkins vision. The hospital uses quality care and innovation to enhance patient care. It is the hospital’s goal to have great precision, safety, comfort, coordination, and improved workflow to achieve an outstanding customer experience. An added feature to the customer experience are the design elements that can be found flowing throughout their newest facilities which helps foster healing and stress free environments. From the dramatic art collections that fill the walls and windows of patients rooms, to its 20-year reign as U.S. News and World Report’s “Best Hospital”, Johns Hopkins has made its mark on society. At some point, however, every great dynasty loses its ranks. Unfortunately, Johns Hopkins is no different. With the creation of a federally-mandated patient satisfaction survey for Medicare and Medicaid reimbursement, the stakes for high ratings is of fiscal importance. In an effort to increase its patient satisfaction ratings, the hospital created performance measurements to highlight strengths and areas of improvement with patient outcomes. The implementation of this new initiative, the Patient Toolbox, considers the fundamental reasons
Secondary information sourced from Google. Finded many relevant articles and literature review which shoudn be useful and relevant to the resrarch project. Collect all date and organize useful information.
I have provided a short summary of important concepts, it is up to you to research or study further to improve