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Enhancing Interpersonal Communication

Satisfactory Essays

Application
There are many ideas from Petersen's book that I can use to apply what I learned to enhance my own interpersonal communication. I will use most of the techniques to help improve relationships and communication with my family members and in the work setting. In the past, when having communication problems, I noticed that what the other person said and what they truly meant may be different. In the future, I will use the decode technique by stating what I heard the person say and then I will ask the person if that is what they meant (Petersen, 2015, p. 62). This technique will be useful to clear up confusion in the communication process both for the listener and speaker.

The play detective technique is an approach I will use by asking questions to help me gain insight into the problems that other people face (Petersen, 2015, p. 86). In the past, I sometimes did not ask questions because I felt that people will share information if they choose to do so. However, I realize now that I should ask questions, not to solve the problem for the other person, but to help the person fully understand all aspects of the situation so that they can find good solutions …show more content…

159). Previously, I tried to fix problems for people because I felt that it helped them. After reading this book, I realized that by fixing other people's problems, I actually end up hurting that person because they can suffer from harming their confidence and they may feel like they are being treated as a child (Petersen, 2015, p. 159).
In summary, communication and listening do not come easily to most people. This book allows the reader to learn about communication traps and techniques that can help solve communication problems to ensure that relationships are improved and that work performance can be better in the office

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