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Employee Training Is Essential For The Success Of A Company

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The MICI is definitely at crossroads; however the company should be commended for their efforts to move the company forward. Ms. Cook seems to have been inspired by several tactics from the text, Tactics such as the application of the JIT to the claim process at MICI. The use of JIT will help the company increase their efficiency by cut down on wait time and processing, all of which will translate into increased productivity and profitability. According to Heizer & Render (2011) employee training is vital to the success of a company, this is so true of MICI, because the extensive standard training and cross-training of the MICI employees will translate to increased efficiency, productivity flexibility, decreased wait- time for customers; and as history has depicted, costumers’ satisfaction is integral to the success of a company because customers are the major drivers in the market. The layout strategy is another concept the book touched on, the new layout of the claims department will allow for better workflow. It will also improve claims time, and improve employees’ work ethics. The proximity of workers to each order and flow of work in the cell allows for the flexibility of sharing the company’s equipments (Heizer & Render, 2011). Undoubtedly, Ms.is using the fundamental principle of the JIT, work cell concept, the concept of employees’ development, the idea of revamping a nonfunctional system to give her company a competitive advantage in the market. Furthermore,

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