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Employee Retention Paper

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Employee retention is a critical issue for all organizations and the increasingly competitive labor market will make hiring qualified candidates even more difficult in the future. Employee retention is an important step in building a successful ambulatory surgical center business (Regentsurgicalhealth, 2015). According to Medical Group Management Association (MGMA) twenty percent of receptionist and medical records staff and fifteen percent of nursing staff turn over each year. This turnover affects healthcare organizations in many different ways including customer satisfaction, quality of service, workplace productivity, employee morale, workflow efficiency and the organizations finances. Organizations that invest in their human capital and …show more content…

It is difficult to fully calculate the cost of turnover; however, industry experts often quote 25% of the average employee salary as a conservative estimate (Nobscot Corporation, 2016). The direct costs of employee turnover include advertising, recruiting, hiring and training costs. Although there is a significant financial impact to an organization the cost is based only on replacing an individual employee. Turnover can also have indirect costs, such as workplace productivity loss, workflow efficiency and the loss of organizational knowledge. When an employee leaves, they take with them valuable knowledge about the organization, the customers, the current projects and past history, sometimes taking this information to competitors (Nobscot Corporation, 2016). Not retaining the adequate numbers of employees could also lead to over-burdening employees, low employee morale, poor customer service, and more safety concerns (Jones & Gates, …show more content…

Less absenteeism and tardiness will help the operating room schedule stay on time, which also makes patients and surgeons happy.” (Linder, March 2013). The importance of having an experienced, full-time core staff in an ambulatory surgical center is what surgeons will rely on (Rienzo & Nelson, 2009). However, maintaining an adequate per diem staff in all job categories is important to cover the regular days off, vacation time, and sick calls of the full-time staff, ensuring your ASC is never left shorthanded (Rienzo & Nelson, 2009). “Flexible schedules for staff members should include both paid and unpaid options, as well as time off for reasons other than vacation or sick days. This will build employee loyalty and can make up for the days when staff members are sent home early without pay for scheduling compression” (Linder, March

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