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Diversity Case Study Kelly Services

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Diversity, switching cost exposure, ability to change, and artificial intelligence are strategically relevant concepts, with potential, for Kelly Services. They are in a stable environment and can use these concepts to defend their position. Kelly Services can and should focus on these concepts as competitive advantages and to be different. different. Diversity is a major advantage as it can increase the level of human capital talent, acceptance, innovation, and problem-solving skills. Diversity brings more ideas to the company because there are different experiences and opinions brought into the workplace as Kristy Dudal points out. As a global supplier, Kelly’s current customers are faced with switching cost.exposure. Medical and technical employee certifications and licensing need to be applicable to the region where the temp is located and up to date. Kelly’s teachers on call ican be the only alternative, as In some cases teachers are not available. As Monica Amicone points out, the history of Kelly Services proves their employee ability to change is high, especially at the leadership level. They have endured substantial changes frequently since 1946, staying ahead of external changes by changing strategies from the inside out. The ability for an organization to change is essential to its survival, as Charles Darwin said, “It’s not the …show more content…

When full-scale robotics and AI arrive in a broad-based, affordable, easily justifiable way, enormous waves of workers will be put out of work and ill prepared to take on very different jobs (Joerres, J 2016). The labor supply could become obsolete and both labor and companies like Kelly Services could be left scrambling unless they are prepared. Kelly Services is aware and has begun using some of this technology. Kelly Services appears to be on the cusp of this trend and including it as a strategy will make a

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