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Dear Mr. Swift Case

Satisfactory Essays

Dear Mr. Steele,
In recent years, Swift has made progress across many different states. Everyone in the company is trying hard to expand the business nationally. In order to maintain the business and take care of our valued customers, it is important to focus on the areas where supplemental help is necessary. According to the surveys and the online reviews, the new flagship store on Michigan Avenue in Chicago has some serious, devastating reviews from the customers. In regards to your concern towards the newest store, I have come up with two solutions to remedy the complaints against poor service interactions that the customers receive from cashiers, the sales floor and issues with apparel. These two strategies can help resolve the current problems and allow Flagship Apparel to be the best athletic destination it can be for our valued customers.
Areas of Concern
When reading and going through the data from the employees during the …show more content…

Our team members need to know all the rules and regulations for the company. I believe that this can be accomplished by creating a code of conduct to be set up for all the team members. The code of conduct is going to offer guidance for handling a difficult situation in the work place. It includes how the staff is going to behave, such as always being friendly and polite to the customers, cashiers should have authority to override the discount up to a certain amount, detailed cashier training on etiquette and every team member should have knowledge about our product so that they can represent it in front of customers when needed. Having all this information it would be easier for team members to feel comfortable talking with the customers. So, the company can cut dealing with most of the complainants. The finalized code of conduct would be at your discernment; every team member must work together to make it work for our

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