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David Brittney Case Summary

Satisfactory Essays

Strengths: - Help the client locate their email account. - Provided username and password requirements. - Brittney directed the client on how to get to GMAIL account. - Suggested to client to use email address for the username - Suggested to the client to write down username and password Opportunities: - Brittney did ask the client for email address for the verification process but never verified if it was okay to send an email to that email address. We need to make sure that we are verifying the email address before send out the email just in case the client does not have access to that email address at that time. - Coding: We need to make sure that we are using proper codes we track the codes for internal purposes. Instead of using phone call from client Brittney should have used other QL TM phone call. …show more content…

At (4:46-5:22)(5:31-6:28) (6:40-7:15)(9:05-10:46)(11:03-12:32) big gaps of dead air Brittney should have been checking in with the client or foreshadowing to the client "let me know once you have that entered" or "let me know if you have any questions." We need to make sure that we are avoiding too much dead air by foreshadowing to the client it will help with the efficiency and guiding of the

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