I believe being a good leader is not being satisfied with the status quo, but rather asking what else can we do in our position to give better customer service to our soldiers. A leader sets the tone for mission accomplishment. Training our soldiers to standard to meet the mission is only the beginning. Compassion and dedication is a part of the equation. When soldiers feel they are being taken care of, they can focus on their goals and pass it on to others. In my current position, I recruit medical professionals, attorneys and chaplains for direct commissions into the Oklahoma Army National Guard. For many of these applicants, this is their first time interacting with military personnel and the application process. It is important to represent our organization with pride, and one the professional wants to be …show more content…
How we conduct our daily business will make a lasting impression for each applicant and they will be better prepared to begin military life. I am fortunate to have had past leaders mentor me and set the example on how to take care of soldiers. Customer service is not just a job. We have an impact on soldiers’ lives and they look to us for assistance, whether it be for pay, promotion, or to square away their uniform for a board. If I do not know the answer to a question, I will find the appropriate point of contact who can answer the question. I expect anyone working with me to do the same. It is rewarding for me as a leader to be able to accomplish
Customer services are an important concept being touted by all types of companies. For almost 80 years, Macys has strived to be “America’s Department Store”, and they continue to be consistent with
Significant studies concerning customer service in the Healthcare industry provides evidence of its value and how it builds patient or resident trust (Cox & Cook, 2017). Excellent customer service should be the top priority to any industry, especially in health care because that directly deals with the customers health and care.
As you may know customer service plays a key role in running a successful business and as a Lead Cashier and Trainer for seven years at Coastal Farm I had the privilege of gaining a variety of experiences both internally and externally. As the Lead Cashier and Trainer I strived to express the importance of customer service and provide my team with the proper knowledge and tools to ensure we were going above and beyond for our customers. Whether I left a sticky note on their desktops with a phrase such as “be the reason someone smiles today,” or asked them if they have ever had a bad experience at a business and what they learned from that experience to keep that in mind while serving their customers, my end goal was for my team to recognize
I believe that a great leader must first be a great servant and I want to demonstrate that through my actions and by the way I live
We all deal with customer service on some level in our daily tasks. Our experiences are not always pleasant, and I feel that more focus needs be on providing not only just basic customer service but to step it up and provide quality customer service.
Question 1: “What does exceptional customer service look like to me, and what are its central tenets?”
To accomplish our missions, we need mentally and physically fit Warriors. For this reason, at this stage, I’m selecting “Medical Readiness” as my top priority when we address the Battalion’s Readiness Force Indicators. It means that we have to take care of each other by placing our effort in those personnel actions that bring wounded and sick Warriors back to our ranks, or if not possible, will result on receiving their earned benefits as soon as possible. We will protect our Warriors…so suicide, fratricide and accidents prevention will be enforced at all times in this
A great leader should be feared more than loved. Leaders should be stricter, rather than quiet and shy. They should also follow the rules just like everyone and have the same consequences for them.
Good leaders do not sit back and let others work on their behalf, they are active people as well. Along with my peers I do volunteer
Since+ the global economy embraced customer service, issues regarding levels of customer service have become more prominent in service organisations. Even now there are organisational managers with no training or knowledge of how organisations in the service sector require a high level of customer service. This is ignorance of the fact good customer service can create a competitive advantage; increase profit; efficiency; and increase staff and customer retention and satisfaction. Based on comprehensive reading and research, this essay looks at examples of three service organisations and shows how many of the difficulties faced by the service sector are caused by a lack of awareness of, and training in the importance of excellent customer service.
I believe that in order to become a good leader for others, you first have to be able to lead yourself
Since our success is dependent on providing a high level of service – one that is difficult to obtain elsewhere- service failures can quickly lead to business failures. We will mitigate this by training staff and showing an untiring corporate commitment to service.
There 's no getting around the fact that customer service is important to any business that wants to succeed. The quality of service that a
In this paper, I will be giving a report on my best service experience and any recommendations that could have made my encounter better from one of ten service encounters that I conducted throughout the semester. I will also be including my worst service encounter experience from one of those ten service encounter forms mentioned a moment ago as well as any recommendations that could have made the encounter one of my best.
Several experts have evaluated the subject, including Amy Hagopian and Kathy Barker, who said that “ Many school districts do not inform families of their privacy rights, subjecting some students to aggressive military recruiting at home as well as at school” (Hagopian and Barker). Hagopian and Barker’s point is that aggressive recruiting from the military contains deception, compulsion, and untruthful information, invading human rights obligation. Amy Hagopian and Kathy Barker wrote an article called “Should We End Military Recruiting in High Schools as a Matter of Child Protection and Public Health”. The purpose of the article is to provide basic background information about military recruits in high schools. The article provides essential