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Critical Evaluation of Topshop Corporate Weblog as E-Business Value Creation Tool

Decent Essays

1: Literature Review

1.1 Introduction to e-Business

New approaches to business sought through use of the Internet and its continuous updated technologies are dynamically being deployed by organisations to appropriate innovative value creation online (Chaffey, 2009). Information technology has been noted for its value creation, defined as “drivers of product differentiation” (Amit and Zott, 2001) in business, as it supports alternative marketing strategies. More specifically, the current state of the Internet as a communication platform, with its powerful and far reaching influence and lack of constraints to time nor place (Deighton, 1997), has had a profound affect on both culture and business practice throughout recent years …show more content…

Originally, they were used by members of the public as representations of online journals in which people discussed (with other internet users) subjects of personal interest (Gunter et al., 2009). Today, they have become fixtures in today’s mass communicatve environment (Lewis, 2011) and have been regarded as reshaping both people’s lifestyles and business practices (Tremayne, 2007), with the number of personal and organisational blogs seeing a dramatic increase in the past ten years (Sifry, 2004). Generally, these blogs are maintained by individuals and corporations with the purpose of sharing regular entries of commentary and descriptions of events and often include diary material such as photos and videos (Shen and Chiou, 2009). The comment features and characteristically interactive discourse of the blog medium enables people to have their own say on the web surrounding a subject of their interest. These features of interactivity and the participatory nature of blogs combine correlate into common virtual communities where people cooperate and share opinions as they do in the real world (Thelwall, 2007).

1.2.1 The Potential for Value Creation through use of the Corporate Weblog

The popularity of the blog as a mode of online communication has led to the application of the new medium as a marketing tool by a number of corporations in a bid to

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