preview

Covert Observation Report

Decent Essays

Throughout my time spent on this project, the method that I used to obtain the information I received was through covert observation. Although at the beginning, I did not know that what I was doing at the time, I could not have used another method to obtain the findings than covert observations. I know this because, when I went to observe one time for at least a hour, I tried to get involved in had what happened to one of employees named Larissa who took a drive-thru and was treated very rudely by the customer, who refused to accept that there was not a student discount. At the end, she handed out what the customer had ordered and threw their straw wrapper at her and drove off. When I observed this, I was hesitant to speak up and try to

Get Access