GROUP 2 ------------------------------------------------- CASE STUDY 4.1: You get me: Personality and self-concept in consumer behaviour – the case of Lush Table of Contents Executive Summary 2 Introduction 2 Discussion Section 2 Recommendation 11 Conclusion 11 References 12 List of Figures Figure 1: Colgate uses Dentists’ recommendation to gain trust from highly dogmatic consumers 3 Figure 2: MAC uses celebrity endorsers such as R&B singer, Rihanna 3 Figure 3: Lush label states "Fresh Handmade Cosmetics" and "Bring back 5 Pots and Get a Fresh Face Mask Free" 4 Figure 4: "Limited Edition" expedites purchase decision 4 Figure 5: Lush has a large variety of soap, one of its many product line 5 …show more content…
From the case study, Lush Australia was said to be quite successful in this regard. Established in the United Kingdom in 1995, Lush specialises in cosmetics and personal care products. They are also known to have strong philosophies on being socially and environmentally responsible. Lush consumers are open-minded and eager to purchase the new and the latest. They are the complete opposite of highly dogmatic individuals. An example of a promotional message that Lush uses to target this segment is “new invention”. However, marketers can consider to target high dogmatic consumers to expand their market size. Marketers may highlight experts’ testimonial or recommendation of their products to associate it with special knowledge and trustworthiness (Brian Blake 1970). They may also adopt the strategies used by MAC Cosmetics, like using famous celebrities’ endorsements. (Nolasco 2013). Figure 1: Colgate uses Dentists’ recommendation to gain trust from highly dogmatic consumers (source: Google Images Figure 2: MAC uses celebrity endorsers such as R&B singer, Rihanna (Source: Google Images) Lush consumers’ unwillingness to conform to social norms and peers shows that they are inner-directed in social character. Based on VALs ("Values, Attitudes And Lifestyles") by Stanford Research
3. The policy should be changed and this impact AAA to acquire more Wholesalers and grow their profit margin by allowing the label.
Olay started with the product logo of “Oil of Olay” back in 1952 with the “Pink Beauty Fluid”. The brand has since then introduced a number of collections such as Prox, Regenerist, Fresh Effects etc. It rebranded itself as “Olay” back in the 90s and now the brand purpose of Olay can be inferred as “Harness the power of innovation to treat the root cause of skin concerns with quality products to be your best beautiful .”
The key operation of the bath bomb line is the use of natural raw materials, that helps contain a fresh sense as well, as the use of colours making it stand out (Berger, 2014). In addition, one of the key features of Lush products is the minimal use of packaging, this allows customers to see the product more easily. However, by innovating the use of packaging, it can improve customer satisfaction with the Bath Bomb line.
This report is intended to innovate and improve the product line of bath bombs from the cosmetics’ company Lush, as illustrated in Figure 1. Lush Bath Bombs are a product majorly used by young women, however, the consumer base is largely growing. Bath bombs are intended to provide a relaxing, explosion of colours and scents bathing experience (lushusa.com). Mark Constantine and Mo Constantine founded the company Lush in 1994 at Poole, England. However, in 1995, Lush got it’s named through a competition (lushsg.com/singapore). Since then it has been, indorsing its ethical and natural handmade ingredients.
LUSH –The Brand Name started their journey 30 years ago. LUSH was founded by Mark Constantine in 1995 with a hope of an initiative of natural cosmetic industry. In 1976 Mark Constantine was studying on trichology (Cosmetic study which concentrated on hair and scalp) and his friend Liz Weir, a beauty therapist both decided to start their own business.They started making products with natural ingredients in their kitchen. At that time Mark contacted with Anita Roddick (Founder of The Body Shop) and started to supply their beauty products for The Body Shop. They were the biggest successful provider for Body Shop over a decade. At this point of time Body Shop bought their product formulas.In 1987 they decided to start their own catalogue order cosmetics company called “Cosmetics To Go” (1987-1994). The company went bankrupt in 1994 due to not fulfilling customer’s requirement, cost of price and other issues. For this reason they sold the company. Finally in 1995 Mark
I moved through the process of selecting the right gym to join quite quickly as I was very motivated to get started. I took into consideration that this purchase posed physical and social problems and considered those when making my decision.
Celebrity endorsements have been started long time ago from 1930s until now, and, it has become a basis of marketing strategies to promoting the branded products (Klaus & Bailey, 2008) and supporting corporate or brand image. Many companies use celebrity endorsement strategy to increase their market share and to increase their profit in selling the products as well. Other than that, effectively used of celebrity endorsements have the potential to enhancing a brand’s competitive position
LUSH is an organic skin- care and cosmetic company that is firmly committed to the manufacturing of fresh and organic products from fresh fruit and vegetables, the finest essential oils and safe synthetics with little or no preservatives or packaging and no animal testing. Established in 1995 in Poole Dorset, the company prides itself on their core philosophy which is based on the highest levels of ethical standards with the lowest possible impact on the environment.
As the consumer attitude gradually changes, people are more in favor of the natural and safe products in cosmetic market. Australia consumers are not exception. They respected green-added cosmetics, namely, they are increasingly in pursuit of natural, pollution-free cosmetics with no chemicals added. Consequently, the products of chemical-free will gain competitive advantages in Australian cosmetic market to meet the consumer’s psychological needs for green, organic skin care products.
I want you to know that I am very happy with the quality and the service from your company. I have used Lush bath bombs quite a lot and I haven’t had a better experience with any other company. What I like most about your products is that makes my skin soft and the bath bombs relax me. I have recommended your company to a lot of my friends and they have bought your products too. Thank you just being a great company. I look forward to buying some of your Christmas bath bombs this year. I hope all of you have an amazing day.
Beginning in 2010 Dove launched Dove Men+Care designed to help him be comfortable in his own skin. The product line consists of Face and Body Wash, Bars, and Antiperspirants and Deodorants. In addition to helping women take great care of themselves, the Dove Men+Care line has proven successful within the Unilever commitment to quality. (CITE) At a high-level within this essay we will review buyer behavior, and how Dove is moving the needle throughout global. Two sections will be explored: first, how does Unilever’s marketing efforts involve the 5-step decision-process model; second, dive a bit deeper in regards to the key variables within the post purchase. From the packaging to appealing fragrances, and advertising with relevant sports
In India there are various resources and people are more prone to use variety of products for their consumption. The process of consumption in the post liberalized era has started dominating the consumer community particularly in the women section. There are numerous products are available in the market for the consumption and this situation has created for consumers. The multiple products with similar utility have created a competitive situation in the market. People at one side are unable to decide what to buy and on the other side they remain faithful to some products in particular. Thus, consumer behavior is one of the significant areas to be studied. The globalization and liberalization operation of businesses have given an opportunity to the customers/ consumers to select one out of various similar products available in the market. The global trend in the market have affected the consumer 's behavior to a great extent, whether it is a case of seller operating in international, regional, local level or a case of consumers involved in purchasing consumable/ industrial products. Due to globalization of business and liberalized policies of the government the auto industry has witnessed a major selling prospect. Many multinational companies have entered to fray, turning the market place into a virtual battlefield.
The name “LUX” comes from a Latin word light, which in fact comes from the word “Luxury’. LUX was first launched in 1925 as toilet bar. It has offered a range of soap bars and other bathing item in different colors and world class fragrances which includes different perfumes. LUX in step with the changing trends and evolving beauty needs of the consumers, offers an exciting range of soaps with unique elements to make bathing time more delightful. One can choose from a range of skincare benefits like firming, fairness and moisturizing form LUX. According to Unilever Bangladesh website, Lux combines delicate perfumes composed by World’s Best Perfume Experts with the most glamorous materials to give consumer a truly exceptional bathing experience. Some of the world’s glamorous women have been Lux spokeswomen which includes Marilyn Monroe, Brigitte
Bath & Body Works was founded back in 1990 by Les Wexner, opening their first store in Cambridge Massachusetts mall. Since then they have grown to over 1600 retail stores in the U.S. and over 80 stores in the Middle East and Eastern Europe. Bath and Body Works is the number one retailer in America for body lotion, body cream, body wash, body fragrance, hand soap, and hand sanitizer. “Bath and Body Works store revenue is over 3.5 million back in 2016 and is slated to increase by 4.3% by the year 2023” (Trefis 1).
2. There are significant opportunities in marketing greener cosmetics. Reliable figures are difficult to find, but one report showed that the natural cosmetics industry is worth $6.9 billion and is growing (McHugh, 2010). To the extent that number can be taken seriously, the implication is that there is a lot of money on the table for green cosmetics both in Europe and in North America. Major competitor L'Oreal owns the Body Shop and Shiseido owns Bare Escentuals, which it