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Conflict at Walt Disney- Case Study

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Conflict at Walt Disney
Eve Stapler
Webster University

Conflict at Walt Disney Within every organization there is some type of conflict, whether the conflict is personal, organizational or emotional. But the key is to manage the conflict so as to not hinder the profitability, functionality or public image of the company so that it is viable competitively. In the case of the Walt Disney Company, although the company had conflict within the organization, this did not hinder its competitiveness. The company still was able to compete, even with the public knowledge of its conflict with the company’s owner Michael Eisner. What is important to understand about conflict is that there are several types of conflict, there are different …show more content…

Conflict Resolution Managing conflict for organizations is very important in maintaining business relationships, especially ones that are profitable like that of Disney-Pixar. At the helm of the Walt Disney Company during the begging and end of these feuds was Michael Eisner and Bob Iger. Even though Michael Eisner is the one responsible for the conflict with Disney and Pixar, he should be equally responsible for trying to fix the damaged relationship. When trying to manage conflict there are several approaches that can be taken to resolve the conflict at hand: dominating, accommodating, problem solving, avoiding and compromising. Eisner’s Style. Michael’s style of conflict resolution can be described as dominating. The dominating approach to conflict resolution involves using its power over the individual to force them into a resolution that is only beneficial to their interests. Being that Eisner has held some sort of power over the parties involved, such as controlling budgets of the involved parties or having a hierarchical position within the company, such as the CEO, he uses this type of approach to solve resolutions. Iger’s Style. Bog Iger’s conflict resolutions style can be described as problem-solving. Problem solving involves resolving

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