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Communication Is the Main Essence of Knowledge and Understanding. the Emphasis on Cross Cultural Communication Has Increased Due to the Ever Growing Global Environment, of Which, This Case Is a Perfect Example. Canadian

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Communication is the main essence of knowledge and understanding. The emphasis on cross cultural communication has increased due to the ever growing global environment, of which, this case is a perfect example. Canadian Bank of Nova Scotia increased their share in Inverlat, the Mexican Bank to 54% and took control of the management. Soon after that, BNS started the restructuring process of Inverlat and sent a team of Canadian managers to Mexico.
Cross cultural communications was a major issue between Canadians and Mexicans as seen in the Inverlat case. Due to the communication gap between Canadians and Mexicans, Jim O’Donnell and his management team faced an uphill task in dealing with several issues in restructuring Inverlat. Few Mexican …show more content…

If the Canadian and Mexican managers had made conscious efforts to analyze these differences and take appropriate actions, things could have been different.
Jim O’Donnell and his Canadian team face a huge task of making Inverlat profitable and securing a complete turn-around of its present business situation. Although they have had some success in previous months, an understanding of this complex Mexican heritage and culture must be achieved in order to secure future business success. This involves establishing effective modes of communication over a longer period of time.
In the immediate future, Jim O’Donnell should try to instill trust in his talented Mexican officers that are uncertain about their future in the company. Since staff reduction may be necessary, Jim O’Donnell needs to identify individuals that are asset to the company and establish close relationship with them. Being sensitive to the Mexican communication style is essential in this context. An important step in reducing the communication gap would be to pay attention to business etiquettes that are common in Mexico and adopt them as soon as possible. Encouraging informal conversations in Spanish might be a good idea to minimize the language barrier between the two communities. Jim and his Canadian counterparts need to realize that Mexicans are informal in their communication style. So forcing them to be direct and informal is not going to work. This might

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