Communication is the main essence of knowledge and understanding. The emphasis on cross cultural communication has increased due to the ever growing global environment, of which, this case is a perfect example. Canadian Bank of Nova Scotia increased their share in Inverlat, the Mexican Bank to 54% and took control of the management. Soon after that, BNS started the restructuring process of Inverlat and sent a team of Canadian managers to Mexico.
Cross cultural communications was a major issue between Canadians and Mexicans as seen in the Inverlat case. Due to the communication gap between Canadians and Mexicans, Jim O’Donnell and his management team faced an uphill task in dealing with several issues in restructuring Inverlat. Few Mexican
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If the Canadian and Mexican managers had made conscious efforts to analyze these differences and take appropriate actions, things could have been different.
Jim O’Donnell and his Canadian team face a huge task of making Inverlat profitable and securing a complete turn-around of its present business situation. Although they have had some success in previous months, an understanding of this complex Mexican heritage and culture must be achieved in order to secure future business success. This involves establishing effective modes of communication over a longer period of time.
In the immediate future, Jim O’Donnell should try to instill trust in his talented Mexican officers that are uncertain about their future in the company. Since staff reduction may be necessary, Jim O’Donnell needs to identify individuals that are asset to the company and establish close relationship with them. Being sensitive to the Mexican communication style is essential in this context. An important step in reducing the communication gap would be to pay attention to business etiquettes that are common in Mexico and adopt them as soon as possible. Encouraging informal conversations in Spanish might be a good idea to minimize the language barrier between the two communities. Jim and his Canadian counterparts need to realize that Mexicans are informal in their communication style. So forcing them to be direct and informal is not going to work. This might
The case, Charles Foster sends an email, is a perfect example of the how globalization and increased cross cultural interaction is increasing the complexity and ambiguity facing the managers of large multinational companies. The specific focus of this case is to address the repercussions that can occur by using inadequate communication methods, given the importance and complexity of a situation. Also, the case addresses the possibility of cross cultural communication misinterpretation leading to confusion and confrontation amongst the parties involved. The objective of this qualitative analysis is to utilize both theory and practical
From myths to time and punctuality, more is different than one would think. A few myths and their realities: "What works here ought to work in Mexico. " This myth is far from the
Therefore, Mexican workers tend to be very dedicated to their jobs. Mexicans do not hesitate to go for the extra miles to work longer hours to make additional money to support their family. One major cultural clash between Anglo Americans and Mexicans are concept of timeliness. Punctuality is not big concern for Mexicans. American culture featured promptness and timeliness; the Mexican culture could care less. Mexicans believe their supervisors know everything and should always show respect to authority and not ever questioning their supervisors and elderly ever. It is considered disrespectful to question supervisors and elderly. Therefore, in this case study, it is possible that Jose Alvarado could be a younger Latino manager. So, that could explain why he is having trouble and difficulty to supervise his Latino workers. Also, keeping a harmony relationship with their own fellows are also very important to them. Therefore, it will be a challenge task for Alvarado to criticize his fellow Latino workers. This could possibly be the reason why Alvarado is dissatisfied with his new title. In the workplace, the cultural differences in terms of personal sensitivity are the source of many, if not most, of the conflicts between Mexicans and Americans. Americans, for the most part, are individualistic, competitive, and comfortable working on their own. Americans think highly of personal initiative and are self-starters. When
6. From this interview, what can give us insight into communicating across cultures or across work
Canada is known to be a country of diversity, inclusion, and acceptance. It is a country that consists of many individuals with various cultures and ethnic backgrounds. To live in Canada, it would be inevitably for one to be working with others that are of a different ethnic/ cultural background in the near future or even currently. Communicating with people or groups of people that group up with different norms, values and beliefs can cause miscommunication. Regardless of whether their communication be verbal, non-verbal or written, subtle differences for each member can create misconceptions and failure in collaborating to meeting the groups end goal. Therefore, this essay is dedicated to outlining practices that are able to assist teams
Communication is an important part and concern in many organizations. With many organizations having such a diverse workforce communicating has an impact on how well employees, patient and family members interact together. Many communication issues arise due to the fact that there are many employees from different cultures and different genders. These issues have an impact on how effectively tasks are done within the organization causing concerns with family members, patients and even coworkers. The different individuals that are from different cultures and genders have different ways on which
Demonstrate an example of poor intercultural communication that significantly affected international commerce or foreign policy with United States and Mexico. Mexico is a country of intercultural relevance neighboring among the American continent. The United States of America is the traditional believe in a different in tradition. The norms between the two counties are the ethic, language with in intercultural communication.
My research is focused on the problems associated with cross-cultural communication and how awareness of culture, language, tradition, and business practices can increase the advantages to globalization. This report will be field specific in
Royal Bank of Canada would be a great example to show how the cross-cultural communication could impact the industry. First of all, we could see a fact that more and more banking branch has diversified staffs from different countries; those employees could speak English as well as at least speaking a second language. Some of the branch employee could speak more than three languages. This is because that RBC is trying to eliminate the language barrier between their employees and customers. In my experience, in Richmond, nearly every branch has someone who could speak neither Cantonese nor Mandarin. Those branches are very conscience for people who can’t speak English very well, and also it could give the customer better service. It’s not just only benefit for customer, the bank also get a lot of benefits from this. They could sell their own
When dealing with businesses there are always going to be cultural barriers and obstacles. This is because no two countries are the same and each person is different. Cross cultural communication looks at how people from various backgrounds interact and communicate and this is what this report will cover. It will look at how people from different backgrounds pass information and make negotiations despite the barriers of culture between them. The case study ‘Journey to Sharahad’ displays the cross cultural exchange between the Americans who have just arrived in Sharahad are completely oblivious to the culture and people of Sharahad and what
Multi-culturalism pervades Canada as a nation, a predominately immigrant driven and sustained country that seems at times to indicate overtly and in part covert inferences from those who slip through the cycle of immigration without the opportunity of engaging and by extension impacting the conversation on intercultural dialogue in Canada. One can cite that majority of Canada’s population is comprised of diverse ethnic and cultural background of immigrants yet the term “visible minority” has been harnessed to dichotomize its immigrant community, bit of oxymoron possibly. Luzviminda, an extremely creative expression of dialogue between Canada and the various ethnicities that seek to improve or enrich there lives and those of there love ones. Its epitomizes another avenue of communicative osmosis of cultures that’s enhances and penetrates the social, political and cultural platform from which they initiate and exchange dialogue. I cannot negate the that fact, while Canada frames the space for such migration to be possible for immigrant population, it goes without say that the benefit is dual in nature. Canada’s socio- economic paradigm is by virtue very much at a perpetual advantage as a result of its expeditious growth from the immigrant community. Luzvinminda, stands as a representation of this intercultural dialogue. Dr. Patrick Alcedo, Associate Professor of the Department of Dance at York University states that, “ A portmanteau , ‘Luzvinminda “ represents the three
Many corporate are now conducting training on cross-cultural communication for their workforce. In the US, opinions of cultural experts are invited before taking a judicial decision. In short, every person or organization can make small steps to minimize this
Communication – verbal and otherwise – remains an important dimension of international management, and there are different communication styles, how communication is processed and interpreted, and how culture and language influence communication and miscommunication (Luthans & Doh, 2012).
According to the works of Chaney & Martin (2011) and Harris & Moran (2000), they agree that international management skills are in need for the increasing scope of international trades and investments. A large number of multinational companies have expanded their businesses through both developed and developing countries. Some of the business invest directly and others are partnership arrangements and strategic alliances with domestic operations. Their studies show that independent entrepreneurs and small businesses have started investing and competing in the world marketplace. Thus, to acquire corporations’ objectives, there is exceedingly a necessity for the development of strategic framework for cross-cultural management and communication in the current competitive global market. Chaney & Martin (2011) also noted that, cultural awareness and cultural differences are strongly important to the multinational corporations’ success. A good understanding of the culture where business is implemented can make international managers productive and effective.
"We didn 't all come over on the same ship, but we 're all in the same boat."- Bernard Baruch