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Chipotle Case Study

Decent Essays

Chipotle is classified as a fast-casual food restaurant. Chipotle is one of the most popular fast-casual food restaurants and is growing in popularity more and more daily. Chipotle has achieved popularity by; having a small menu, requiring quality staff, using fresh produce, using non-GMO meats, and not allowing franchises. “One of the keys to Chipotle’s success is its small menu. A smaller menu has three benefits. First, since Chipotle only stock fresh ingredients, there is always a chance of food spoilage. The small menu reduces the number of ingredients needed on-hand, thus reducing the likelihood of waste. Second, small menus mean quick service. At other fast food restaurants, the kitchen can get overwhelmed by the orders and can make mistakes. At Chipotle, mistakes are …show more content…

If the employee forgets to add beans, the consumer is watching and can point out the omission. It’s easy and fast and consumers love it. Finally, a small menu also means that customers know exactly what’s for sale each time they visit the restaurant. Chipotle doesn’t need to develop new products or create flashy advertisements to let consumers know its offerings, and consumers aren’t disappointed by the disappearance of a product after a trial or promotion period”(Page, n.d).
When a company or person is doing well, there will be people who intend to copycat to get a little piece of the profits. It is very likely that the challenges facing Chipotle would drive consumers away from its menu to copycats offering other food types. According to Nicholas Fernandez, there are 5 fast-casual restaurants that could

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