This manual contains guidelines for training purposes intended for all CHI Franciscan Health care centers employees. The contents will give you helpful tools to deal with a wide variety of situations that may occur when dealing with patients and their families. With this handbook you will gain both the skills and knowledge needed to achieve a successful career in our company. Our main goal is to provide exceptional customer service to everyone who walks through our doors, both internal and external customers.
Our Mission and Values
At CHI Franciscan Health, our mission statement is “A Mission to Heal, a Promise to Care”. Our organization is associated with the Catholic religion, emphasizing core values such as respect, sympathy, trust, sensitivity, kindness, and compassion to all we serve. Our goal is to achieve the highest level of excellence by healing individuals, “mind, body, and soul”. At CHI Franciscan Health, we have a clear customer service philosophy, to provide the best possible customer service to everyone who walks through our doors. We wish to create a caring healthcare system that will achieve the highest level of health and wellbeing for all patients regardless of income, geography, race or religion. We strive at all times to provide the highest level of customer service to the communities in which we serve, putting emphasis on individuals who are less fortunate and defenseless.
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Lucas and are used with the permission of the author.
Neither CHI Franciscan Health nor any of its entities or affiliates prepared, reviewed or approve this manual or its contents. The attachment of the CHI Franciscan Health logo does not in any way endorse the contents of this manual.
Strategies For Promoting A Positive Service
A growing topic in healthcare today is the focus on promoting a “healing” environment. While many consider all hospitals, nursing homes and rehabilitation centers to be healing facilities they are not recognized as such by the Baptist Healing Trust of Nashville Tennessee. To be deemed a “healing hospital” a facility possesses three key components which are not only physical in nature but spiritual as well. By recognizing the relationship between the two, a facility is able to overcome many of the barriers that present challenges for other companies. By identifying the key components and broken barriers one can
North Cypress Medical Center continues to strive to be one of the most respected hospital organizations in Texas. The organization philosophy of nursing practice involves being the leader in superior, affordable, patient care. The nurse utilizes this principal by making sure to perform skills the right way the first time such as foley catheter insertions and IV infusions. The nurse knows the patient is charged for all equipment, and having to discard equipment because of unsterile techniques causes increased inconvenience for the patient. Also, North Cypress Medical Center creates a comfortable environment from admission to discharge. One of the most important roles the nurse play is to make sure all patient needs are meet. The beliefs of nursing
You, as a staff member have to realize that each patient is an individual. Each patient has unique healthcare needs. There are
Therefore, the culture on our unit is to provide safe, quality, and caring service to produce exceptional outcomes for the patients and families; these values are a direct reflection of the institution’s vision for patient care. How the nursing staff perceives organizational culture, manages boundaries, and translates implied values to the patient unit has a direct effect on patient care (Huber, 2014). Meeting the goals of the organization’s mission is demonstrated in my daily nursing processes. I provide patients and families with compassionate care and communication. I take patient advocacy very seriously; I demonstrate respect for patients, colleagues, and community. Furthermore, I find empowerment through teamwork and collaboration, as well as professional growth and
Although culturally Mexico closely identifies with Central and South American countries, however, it is situated in North America.
This helped me create a specialized plan of care for my patients and their families.
Discharge planning, education, and follow-up are areas healthcare facilities fail patients significantly. Often times, the bedside nurse has little time to actually sit down to provide the patient with detailed discharge instructions. My vision for a new and improved healthcare environment is to have discharge teams to assist patients with needs outside the healthcare facility, educate patients and families about disease process, and provide follow-up appointments and calls to promote compliance of treatment.
A common goal all healthcare providers share, is the desire to provide excellent patient care. The delivery of care is constantly changing in healthcare, however, the patient will continue to remain the focus of care. The success of nursing care thrives off the ability to fulfill patient needs and to maintain patient safety and satisfaction. When patients are admitted to the hospital, their need for an increase in their level of care and attention, due to the decline in their health status, and inability to preform normal daily activities of daily living. The loss of independence places the patient in a vulnerable state of mind, causing the individual to rely on members of the healthcare team to assist with basic self-care needs while in a stable and well-organized environment. A structured environment can be accomplished through the practice of hourly rounding on all patients.
The values of providing high quality and outstanding patient and family-centered care in your mission statement resonate with me. Methodist Le Bonheur Healthcare team believes and focuses on patient and family-centered care and I too believe that this will ensure the best possible overall experience for all. I desire to join forces with an organization that shares the same values and goals as I do. For the past five years of my work experience, it focuses on customer service. This work experience helped me understand and handle a different kind of customers and provided them the best customer satisfaction that they could ever have. I also believe that teamwork is very important in any organization to be able to achieve goals and be successful. To nursing profession, teamwork plays a vital role in providing a quality patient-family centered
For my Clinical experience, I was referred to one of community clinics run by nurse practitioners - yes, NPs- in Suffolk County in Long Island by my coworker. It is called “Nightingale Preventative Care.” I am working in the ER and at first, I thought this clinic would be a type of urgent care office which is a similar setting to the ER. I was totally wrong. For the past two weeks, this place has surprised me many ways and I learned about what the community clinic is alike to its neighbors. Patients can be seen by NPs by the appointment. However, it is located inside of K-mart and has many walk-in patients as well. Many patients who come to visit for their check-up have no medical insurance. Every Wednesday, a representative from Fidelis Care insurance company comes and provides information about Medicaid and Medicare service the company has. I really like to sit down with patients and assess about their medical histories and family histories which I cannot do often in the ER. I had a patient who was Hepatitis A Ab, Total positive Abnormal first day I work at the clinic. He didn’t understand what the test result meant and neither did I. I printed out an article from National Library of Medicine and went over with him. Patient’s education in the ER rarely happens from nurses. I felt great to listen what patients tried to lose their weight or quit smoking. I like to continue on developing skills on patient’s education and preventative care measure for patients.
These include relationships with the director of nursing, senior nursing staff, newer nursing staff, patient care assistants, physicians, and administrators. We will explore some of these relationships and the problems and issues associated with them, followed by recommendations and a plan of action that Barbara can implement to achieve her goals.
It is no secret that communication is key when providing direct patient care in a skilled nursing facility. However, there is a noticeable lapse in the communication between the care team when providing care to the individual or groups of individuals. Two main parts of any care team are the registered nurse and the certified nursing assistant, as these are the two people whom have the most direct and impactful roles with residents in a skilled facility. The Registered Nurse and the Certified Nursing Assistant play similar roles in providing patient care, but have different roles in its entirety. The role of the Registered Nurse (RN) is defined as having the competency and skill to provide direct and indirect health care to individuals, their families, and communities around them. Services are also provided designed to give out medications, to promote comfort or healing, promote healing, and to also provide the dignity of their patients and patient’s families (American College of Rheumatology, 2015).
Being compassionate and available to provide support to the patients and their families in difficult times
Our mission is to provide great healthcare and clinical services that promote the health and safety of our community. We are patient centered with a focus on prevention. Through efficient use of office staff and medical technology, we are able to offer exceptionally accessible and personal care in a comfortable atmosphere. We are here to serve you and your entire family from infants, toddlers, school-age children, teens, young adults, pregnant women, and adults.
We must approach the patient and their family with an attitude of caring, empathy, and respect. We can explain that we would be happy to learn of the patients’ needs and concerns, and of any accommodations we can make so they will feel comfortable