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Case Study: Response To Sara Lime

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This letter is in response to Sara Lipe’s inquiry submitted to your office and received by Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association, on June 3, 2016. Sara Lipe had coverage under the BlueCare Dental 1A Individual Dental insurance policy effective from January 1, 2015, through December 31, 2015, when it was replaced with the BlueCare Dental 1B Individual Dental insurance policy. After a review of the concerns presented in your inquiry we have determined the claim submitted for Ms. Lipe’s dental crown was properly processed according to the policy benefits. We have also determined no incorrect information was provided to Ms. Lipe by Blue Cross and Blue Shield of Illinois. Ms. Lipe provided a copy of an estimate provided to her by her dental provider, Dr. Michael Durr indicating the estimated Insurance payment for the proposed services as $674.50. We have reviewed our records and were unable to locate any calls or requests for a Pre Estimation of benefits from Ms. Lipe or her provider. Page 24 (copy attached) of Ms. Lipe’s Dental Policy Book states: …show more content…

Blue Cross and Blue Shield will review the report and materials, taking into consideration alternative adequate Course of Treatment, and will notify you and your Dentist of the estimated benefits which will be provided under this Benefit Section. This is not a guarantee of payment, but an estimate of the benefits available for the proposed services to be

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