Case Study

I am writing with regards to an online order I placed with your company on September 05, 2015. At the time of my purchase, I was guaranteed delivery by the 20th of September, 2015.

When a customer orders material one of the first questions they should be asked is “when do you need it”. Once that’s understood then we can strive to use customer service follow ups to ensure the date is hit (obviously, there needs to be negotiation on the date up front if the customer is unrealistic). Everyone needs to be held accountable to this expectation and it’s not an option to enter the date incorrectly.

The buyer shall be notified by the seller regarding the shipment arrangement 7 days before advances, such as the trucking company. Seller shall arrange a delivery that would make sure it on time and in appropriate material or box. The seller will choose a

competitive, the delivery time to Tier One customer shall be no more than 60 hours and the delivery time to Tier Two customers

Identify additional services available to add value to your product. Evaluate the cost of more efficient attachments to your product. Agree the supplier guarantee that it will pack the goods to ensure it arrives intact at destination, to eliminate mistakes of cutting corners on the packaging.

Normally, our suppliers have the most common items in stock, but special orders can cause progress to slow, so we order in advance regularly to avoid the possibility.

Tech International has responded to your request for necessary parts required for your upcoming project. According to the Proforma Invoice, they are capable of fulfilling the parts order within 60 days of receipt of the letter of credit provided by your banking institution in U.S dollars.

As a result of this limitation, lead time for exceptionally large bulk orders is three to four weeks.

On 6/29/17 we shipped your order for 20 Amethyst 1x6s on shipper 5621 included in the box, this order has not been invoiced yet due to duplicate payments and the current credit balance. Monday 7/10/17 the current order of 2x2s and 1x1s will ship on shipper 5622. Both orders total $431.43 when invoiced (inv-5621 $68.68 + inv-5622 $362.75)

Performance cycles can be improved through the use of the 25 percent and 15 percent suppliers. The new suppliers would need to be reliable and punctual. Small deviations create large problems therefore, a higher premium for consistency would be well worth the extra expense in the long term.

What is the current Supplier’s lead time, warranties and any other monetary incentives and how does it compare to Marton’s bid proposal.

My recommendation is to go with Matron on a few conditions. I would like to have a pre-award meeting to go through the financials at their facility, examine whether they’re using high quality parts, if they will hire new employees as they get busier, or was there Exhibit #6 not accurate. I would also have to see what the penalty is for cancelling the contract with Dollard Plastics hoping that it’s not too expensive. If everything seemed accurate and in place at Marton, I would have to go with them and let the Source Selection Board know my decision. If everything wasn’t in line and I was uncomfortable with their financials, I would choose to go with DAS Composites for a five year term, and try to negotiate that the contract would start after the contract with Dollard was up.

lead-time of 12 weeks (it is now down to 5 weeks). To be able to keep cutting prices on

The use of foreign suppliers has caused a lengthy lead time I the supply chain, however the company is working to improve this and has successfully achieved some good results. There effectors have reduced the average time from placing a component order with a supplier to having those items available at the New Balance warehouses from 12 weeks to 9 weeks.

I normally try to find a local supplier as a backup for timely delivery. It 's important to have multiple backup suppliers.