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Case Study Of Ceylinco

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Ceylinco Insurance is the leading insurance company and it ranked among top 25 companies in the Sri Lanka. Better understanding of the customer needs and expectations is the main reason behind the success of Ceylinco. In order to expand their customer base and to give better service, the General Division consist with 191 branches and 106 service centres while the Life Division consist with 211 branches. Ceylinco has utilized 8.5 billion rupees as net claims benefits for their customers and it is an increment of 15% compared to the previous year and it confirm their commitment towards their customer base.
In addition to that attribute introduce of innovative products such as Warrant Insurance, Five Benefits Policy, Ceylinco Life Silver Plus …show more content…

The brand ‘Ceylinco’ will always represent the protection and financial security of the highest quality to customers, addition to the wealth of shareholders and the recognition, rewarding and valuing of the prestige of their staff.
Innovative products which are produced by Ceylinco helps customers to face successfully to their life matters such as illness, loss of life, loss or damage to property without any fear and they give chance to spend the life with peace of mind. Ceylinco always aim to assure total customer satisfaction, confidence, trust, loyalty, to increase customer base and to retain their position as market Leader in the insurance industry.
Employees who works in Ceylinco enjoy their job security that consist with training programs and it assist them to attain rewards and develop the professional careers. The company aim is to coincide the personal life and professional life of the employees and thereby get the loyalty and the full dedication towards the

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