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Case Study : Five Star Tools

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Five Star Tools is a family owned manufacturing company that manufactures tools for jewelers specifically chisels and saws. The tools are produced utilizing a 3 step proprietary process. The company has experienced significant growth over the past two years and has experienced missed deadlines with some very important clients. Management has identified the bottle neck issue in the labor intensive proprietary coating and sharpening process. Maxfield Turner, president of Five Star Tools, decided to meet with the vice president of marketing Betty Spence to address the bottlenecking and missed deadlines. In their meeting Betty Spence believes the solution is to stop accepting orders that they cannot fill by their deadlines in order to maintain the company’s reputation in the industry. Maxfield Turner believes that they should concentrate on the company’s product offerings and production constraints. Mr. Turner tasked the accounting department with surveying the potential impact of eliminating less profitable product offerings. He also assigned the production department the task on developing ways to loosen the constraint in the coating process. Both executives are meeting early the next month to discuss strategies on correcting the production restraints. Utilizing the Goldratt Constraint Theory, there are many constraints that can be identified but we will discuss those with the greatest impact on the production process. There is a significant issue with bottlenecking in the

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