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COPE: A Case Study

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The social service agency chosen to profile in this essay is COPE Community Services. They are located in Tucson Arizona and have many locations around town to better service and provide convenience for members. They provide integrated care for members. COPE's services include behavioral health, opioid treatment, medical services, therapy, youth services, and community health services. COPE accepts a wide range of members seeking services from the general mental health to severely mentally ill population. An Intake is completed to identify services for members. COPE accepts insurances from AHCCCS, Medicare, Tricare, and other contracted private insurances.
COPE is a private nonprofit organization. They receive funding primarily from an large entity and some other resources. Funding comes from the following institutions: Cenpatico Integrated Care AHCCCS, SAMHSA, HUD and from other contracted health plans. The main funding source for COPE is Cenpatico Integrate Care AHCCCS plan. The agency has an organizational structure that includes the Chief Executive Officer, Chief Financial Officer, Chief …show more content…

Cenpatico Integrated Care provider manual utilized by COPE Community Services include guidelines for covered services, member rights and responsibilities, confidentiality, quality, grievances and appeals. AHCCCS guiding principles for recovery are practiced while providing covered services. The agency is required to treat members with respect and dignity. Members have voice and choice and can seek additional services outside their agency providers through a specialty referral. Practitioners work with members focusing on strength based recovery. This is utilizing the members greatest strengths to improve treatment. Members are encourage and trained to work towards independence. Members are provided skills training, peer support and health promotions to teach

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