Production & Operations Management
Pizza USA is a chain of pizza restaurants that currently offers sit-down and take-out service. Many customers have said that they would buy more pizzas from Pizza USA if it offered a delivery service. This exercise is in two parts. In Part I, you play the customer. In Part II, you play the manager at Pizza USA who is responsible for developing the pizza delivery process design requirements.
PART I
To start with, you have to think like a customer. This should be easy since you probably have experience with ordering pizza to be delivered. Put that experience to work! Make a list of the attributes of pizza delivery that are important to you AS A CUSTOMER!
As we said, this should be easy. Right? Or is
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The fact is that as soon as the pizza comes out of the oven, it starts to cool. So, how could you keep the pizza from dropping below some minimum temperature before you hand it to your customer?
• Make sure that in question 3, you identify quantitative measurements. (See the second paragraph of Part II.)
ASSIGNMENT
1 Make a list of pizza delivery attributes that are important to you as a customer.
2 Categorize your list of items under a series of major headings.
3 Make a list of pizza delivery process design requirements. Associate with each requirement a measure that would ensure that the process meets the requirement.
CASE: Pizza USA - An Exercise in Translating Customer Requirements Into Process Design Requirements
1. Make a list of pizza delivery attributes that are important to you as a customer.
Quick order taking: is important that when calling the restaurant to place the order, they answer and take the order in a timely manner.
Pizza arrives on time: customers want their delivered as soon as possible.
Pizza is hot: is important for the pizza to be kept hot as it arrives.
2. Combine your list with the lists of a few other class members and categorize the items under a series of major headings.
Good customer service
Good food quality
Fast delivery service
3. Make a list of pizza delivery process design requirements. Associate with each requirement a measure
Select an existing production organization. Analyze the organization’s current vision, mission, business strategy, operation strategy, supply chain, total quality management, just-in-time philosophy, forecasting method, statistical technique, facility location, work design, project life cycle, and project management. Note: You will need this information in order to complete this and subsequent assignments.
The business has been pick up the Uber Eats and the business works to the delivery of pizza around the Sydney and the business is delivery so good and the delivery helps to pick up the business because if the pizza delivery on right time and the customer more then time to povide the order because the customer know your business delivery.
The process of output is to provide enough food items and fresh to customers. Make sure our customers receive the right food items as a service contract notes, and understand our policy about payment. Make sure our food is fresh and clean to our customers.
4. Control – When handling a customer you have to be in control of every situation that you are stuck in.
The nature of the products and services provided in the restaurant industry are based on customer satisfaction with the food and services that each location provides. Providing a selection of delicious and well-presented food made with quality ingredients that are simple and good tasting is exactly what the customer wants. Most customers go to restaurants to meet with others socially in a friendly environment. Making sure the restaurant is clean, attractive, and the décor is consistent with the food and restaurant’s image and making sure the waiting staff knows that it is ok to allow customers to linger adds to
The Pizza Delivery Quick (PDQ) Industry service in America is considered to be a very successful market in the quick service restaurant industry. Although the industry success is very appealing, managing the day-to-day operations needs significant planning and a clear tactics to create, implement, execute and have successful results. However, the PDQ last report sales are on the level of 30%, which places the company in a serious difficult position to continue operating competitively.
Apart from the new and appropriate management concept, market features were in favour of TP, because the pizza delivery
When you order pizza, there’s a kind of dance that is set in motion: a staff person takes your order, fresh pies are made on the spot and then another person in the team brings it right to your front door. And, as the team at La Crosse, WI’s South Lanes Pizza can tell you, while most are accustomed to tipping in restaurants—where food travels a few feet—it’s a shame that many don’t provide the same courtesy to food and pizza delivery people.
1. Detail the methods and procedures that might be, used by an organization to communicate with customers to identify and agree on product/service specifications.
Pick one product with which you are familiar. Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.
American appetite for pizza, a category trailing only burger joints in representation.The U.S. pizza industry is one of the main commercial ventures that have entered the online networking for business purposes. The pizza business additionally has the web requesting frameworks which mean you can order from anyplace without being set on hold just to get your request in. Some of the competitors use to contrast with the Pizza business is McDonald and Chipotle. McDonald strength is a solid brand and client intimacy. McDonald shortcomings is low depth and width of product and high worker turnover. Chipotle weaknesses are high price contrasted with contenders, it offered constrained menu, and high reliance on verbal. Chipotle qualities are strong brand reputation among consumers for being ethical and quality food provider, high quality foods; healthy and tasty foods, strong relations with suppliers, and low marketing and advertising cost. Papa John 's has four diverse statements of purpose that apply to four unique gatherings of Papa John 's partners. The Generic business level procedure of Papa John 's is focused differentiation. Papa John 's was not determined to not compete with its competition on price, but focus more on the quality of the product. Papa John 's pizza does not concentrate on multiproduction procedure which is the action plan, the firm uses to
One of the things Pizza Hut’s American website emphasize is their hospitality. On their website they state, “We make people happy. Pizza Hut was built on the belief that pizza night should be special, and we carry that belief into everything we do. With more than 55 years of experience under our belts, we understand how to best serve our customers through tried and true service principles: We create food we’re proud to serve and deliver it fast, with a smile” (Pizza Hut, 2017). They also stated that the service makes the customer fell at home and treats them like they are family.
The aim of the project is to develop Pizza Delivery Management System. This will help make order entry easier, make customers happier and help build a good business. The Customer Details Can Store in database along with their ordering preferences. Then Send The Items into The Particular Customer.
When it comes to pizza, everyone has an opin ion . Some of us think th at our current pizza is just fine the way it is. Others h ave a favorite pizza joint th at makes it like no on e else. And m any pizza lovers in America agreed up until recentl y that Dom ino 's home-delivered pizza was amo ng the worst. The home-delivery market for pizza cha ins in th e United States is approximat ely $15 billion per year. Domino's, which owns th e largest home-delivery market share of any U.s . pizza chain, is find ing ways to innovate by overhauling its in-store transaction processing systems and by providing other us eful services to customers, su ch as its Pizza Tracker. And
The most exciting part about ordering pizza is when it comes knocking on your door at the middle of the night in a cardboard box, waiting to be opened and when you open it, there’s eights beautiful yummy slices waiting for you in there to be demolished.