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Broken Billing Process at the SeaCube Container Leasing Company

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Team Authoritative Paper
Robert A Pesicka, Valerie Johnson, Eric Crivello, Suzanne Roman
June 12, 2011
City University of Seattle, WA
Professor Jean Geer MBA505 Business Communications Course
Abstract
This authoritative paper presents a broken billing process for the SeaCube Container Leasing Company and presents a solution to fix and improve the process. It has been written in order so the management of SeaCube Container Leasing Company can support and implement the proposed improvement to the billing process. This paper will cite references in adherence to the APA writing format for clarity.
Team Authorative Paper Introduction Sending an invoice in today’s world can be costly when you consider the expense of paper, …show more content…

Keeping all customers satisfied, although is the ultimate goal is not always easily attained. Currently the methods of electronic invoicing used at SeaCube include only direct emails but vary in the forms of files sent dependent upon each customer preference. In Some situations PDF copies of invoices are created and emailed so that customer can print and review their bills on their own terms. Other customers prefer excel formats of invoices tailored to their specific requests which although time consuming, is still preferred to paper bills. Electronic formats available in the company’s billing module, Mistral include CSV exports, text files and XLS files. The system can automatically take the monthly invoice and generate it into the preferred file form which can set up by customer in the system as a preference for that particular customer. Once these files are generated they can be opened, checked for error and saved on the network drive for future reference. Although the process is already in effect for over 50% of SeaCube 's customers, the goal is to get all customers on board and cut Fed Ex shipping, printing costs and the cost of paper drastically by year end. “In our time of slow economic growth, reducing expenses is essential. Printing, paper, and postage are much easier to cut than people. EIPP, Electronic Invoice Presentment and Payment, give your company the advantage of trimming operational expenses rather than losing its most

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