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CCIJ 13,4
When an icon stumbles: the Ribena issue mismanaged
Tony Jaques
RMIT University, Melbourne, Australia
Abstract
Purpose – When two 14-year-old New Zealand schoolgirls challenged the advertising claims of Ribena blackcurrant drink – owned by global giant GlaxoSmithKline – they triggered a sequence of events which led to prosecution, public opprobrium and international damage to an iconic brand. The purpose of this paper is to explore the case and identify lessons for future management practice. Design/methodology/approach – Some of the fundamental principles of issue management, post-crisis discourse and corporate
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13 No. 4, 2008 pp. 394-406 q Emerald Group Publishing Limited 1356-3289 DOI 10.1108/13563280810914829
Introduction: Ribena blackcurrant drink was launched in Britain in the 1930s and won lasting fame during the Second World War as a source of vitamin C for British children denied fresh fruit such as oranges. It subsequently became established as an iconic “healthy food” served by mothers in 22 other countries around the world[1] especially locations such as Australia and New Zealand with strong post-war British migration. Today Ribena generates sales world wide of £169 million ($US 332 million) for manufacturer GlaxoSmithKline (GSK, 2006). In 2004, two New Zealand teenagers testing the vitamin C content of various fruit drinks for a high-school chemistry project found that the pre-diluted ready-to-drink (RTD) variety of Ribena did not contain four times the vitamin C of oranges, as implied in advertising. After the students failed to secure a satisfactory response from GSK, their complaint went to a popular television consumer programme and eventually to the Auckland District Court. In March 2007, the company pleaded guilty to 15 representative charges and was fined $NZ 227,500 (£81,750 or $US 163,400) for the misleading television commercials and incorrect labeling. The second largest global pharmaceutical company was forced to take out apology advertising in both
Australia and
Completely and accurately summarizing the book Black Hearts would take more than the paragraph that is being devoted. Black Hearts is a very descriptive and well written novel about the 1st platoon Bravo Company 1-502nd infantry Regiment’s deployment to Iraq. The whole book is written on true events that not only impacted the men of the platoon, but also the environment in the area of operations (AO) as a whole. In summary, of all the events leading up to the major event of the book, the platoon began its downward spiral with all the devastating losses they endured so early into the deployment which caused a quick and steady drop in morale and ethical decision making. To make matters worse, the men felt as though the leadership was failing
In 1885, at a drugstore in Waco Texas, a man by the name of Wade Morrison had hired Charles Alderton. Alderton was a pharmacist but he also served soft drinks to his customers. Back in that time there weren’t as many soft drink selections to choose from so Alderton would often combine sweeteners with fruit extracts. He had invented many different flavors. However one flavor sold better than
In Alger’s views he states that success is measured in certain ways, this is not the case in our time. His opinions are strictly based on his era and his own experiences. In a perfect world such ideas and ethos would work only to a certain extent. The humanity factor plays a huge role in the judgement of how we view others.
The article discusses the regulations of the U.S. Food and Drug Administration (FDA) and the U.S. Federal Trade Commission (FTC) on health claims and structure/function claims of food products. It explains that the FDA approves a health claim that is supported by
Approximately ten thousand processed food products are introduced every year in the United States. The Food and Drug Administration does not require flavor companies to disclose the ingredients other additives so long as all the chemicals are considered by the agency to be GRAS (Generally Regarded As Safe)” (Schlosser 122-125). With the use of flavor add-ins the fast food industry is been able to make their food cheaper to re-create the same taste we are used to. The author use of logos in the novel only allows for the facts to be stated and
The food market nowadays has become a whirlwind of misleading claims and food packed with as many vitamins and nutrients as possible. In Michael Pollan's “In Defense of Food”, he argues that people are too obsessed with diets and focus too much on nutrients that they end up ignoring the fact that the “health food” they are eating is made up of many different chemicals and byproducts that can cause more harm than good. Pollan uses solid evidence to back up his claims by giving examples of the different ways cultures view food, explaining different studies that have been done relating to nutrition, and exposing the real meaning behind the labels that have been put on food.
Aches and pains have become a general part of everyone's life these days. Whether you are a homemaker, a working professional, a computer specialist or a sports enthusiast in Blackwood, the risk of injury always hovers. These aches and shooting pains if not treated in time, can lead to a build-up of complicated musculo-skeletal and soft tissue problems. Physiotherapy can help heal these problems without the use of powerful medications which come with their own set of side effects.
In 1999, three university friends, Richard Reed, Adam Balon and Jon Wright established what was soon to be called Innocent Drinks. Soon after, they introduced their first smoothie into the market, at a stall in a London music festival. In fact, consumers where asked to throw their empty bottles in cans marked “yes” and “no” to determine if the three business men should continuous selling their product, the majority agreeing “yes”. After numerous name changes that ranged from “Fast Factor”, “Hungry Aphid” and “Nude”, the business came to be known as “Innocent Drinks”.
They accomplish this by sourcing the highest quality ingredients from around the world, combined with innovative research and development to deliver products that have become industry standards in the health supplements sector (Blackmores, 2014).
While health foods stores attract consumers to purchase health supplements, many manufacturers use health food stores to promote their bogus products. In March 1999, the FTC filed a complaint in federal court against the makers of Vitamin O. The company ran false ads claiming the Vitamin O supplement prevents cancer, heart, and lung disease by adding an extra oxygen supplement to the bloodstream. With no scientific evidence to prove the benefits of Vitamin O, the two companies from Washington agreed to a settlement of $375,000 for consumer compensation. The settlement prohibited the Vitamin O manufacturers from making claims that were unsupported about the Vitamin O health benefits. Testimonials and endorsements of product represented through previous experience from members of the public who used the product were also prohibited in the settlement. In conclusion, marketing agents with false science beliefs have one common goal: To sell! We as consumers must be aware and informed of unknown supplements that claims to have a great deal of impact to your life. These products are known for its testimonials by doctors and actors that make claims of using the product. Pseudoscience supplements have caused serious illnesses and even death due to consumers lack of knowledge when purchasing these products. It is strongly recommended that consumers research the companies and the product that advertise false products very carefully before purchasing a supplement that claims to
The book Black Hearts opened my eyes to how leadership from a single Officer can have a grappling effect on such a wide range of soldiers from the lowest of ranks. One of the best takeaways from Black Hearts is to never do anything: illegal, unethical, or immoral. Although this is a easy statement to repeat, Black Hearts demonstrates the difficulties that lie behind these words. It has also painted a picture of how leadership can topple extremely quickly from a top down view. The Army is portrayed in a bad light throughout the book relentlessly. This is due to the concentration of poor leadership of the 1-502nd Regiment (Referred to as “First Strike”), a battalion of the 101st Airborne Division.
Advertisements are posted for business promotions and target awareness. They help to expand the knowledge of a product and its benefits in hopes that someone will buy it, but ads don’t always tell the truth. Welch’s began over a 140 years ago, not only do they produce fruit juice but they also produce a variety of jams, jellies, and fruit snacks, “The first grape juice known to be processed in the United States was produced by Dr. Thomas B. Welch,…” (Morris, Par. 1). The grape juice was an alternative for wine in religion practices, “Their product was used for the sacrament on the Communion table of the Vineland New Jersey Methodist Church” (Morris, Par. 1). Since then Welch’s has continued to expand through the states and in other countries, becoming a leading competitor for kid’s fruit juices. Welch’s ad tells us that it is “100% grape juice”, there is “no added sugar- ever”, and that there are “two servings of fruit in every glass” but many may question the accuracy of these labels. Parents are lured to buy their children fruit juice because there is a lack of knowledge. Although Welch’s may have actual benefits, research will help parents to understand the importance of real fruits and to cut back their children’s sugar in take.
For example a dairy industry called Sanlu Group added melamine, a chemical that increases the appearance of protein in standard tests (“Toxic milk toll rockets in China”, 2008), to their milk powder which eventually caused “four babies to die and about 54,000 children have been found to be suffering from kidney stones” (Paul,2008). In fact, in late 2007, Sanlu Group had received many complaints from the parents. In spite of this, Sanlu Group paid no attention and continued to produce their products. In 2008, the issue broke out and Sanlu Group decided to respond, which helped them control and steady the situation. Despite this, the milk powder scandal was responsible for the severe fall of Sanlu Group’s reputation and they eventually went bankrupt. As demonstrated by the previous example Sanlu’s greed led to bankruptcy, largely because of undermining the importance of public image.
The crisis that happened at Coca Cola was a very crucial incident. It affected issues such as brand and reputation, and the company has to take action so as not to ruin its image. Coca Cola is a company with a very strong brand name all over the world. An attack like this of the NGO can lead any company to problems. Although the Center for Science and Environment attacked the safety of Coca Cola India 's products, Coke was well within the Indian government 's legal limits for pesticide residue in beverages. The fact is that the country 's standards are weak, so the problem of Sanjiv Gupta and his team is how to rebuild trust. Furtherore, Gupta tries to find ways on how he could contribute on the creation of higher standards for food and
Managers and leaders do not welcome crises because they don't realize that problems and crisis if handled with intelligence become an opportunity for the company. The purpose of writing this paper to discuss the case of "Johnson & Johnson" that became a hero in the eyes of public (Rehak, 2002) and gained their market share back with the help of their effective public relations plan. They accomplished this by making good relations with public and by proving how much they were concerned about the safety of their consumers.