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Ap Essay

Decent Essays

Currently, I am the ACAT Program Coordinator/ACAT Education Officer and I manage 20 staff members over various sites. I have high level communication, conflict resolution and negotiation skills. I handle complaints from people receiving care and their families by identifying the problem quickly through questioning techniques and finding a solution which is satisfactory to the clients and to the Murrumbidgee Local Health District. I received a complaint from a client who did not understand their ACAT Assessment. The client was upset and quite angry and intent on taking the matter further. Utilising my excellent communication skills, I talked the client through the assessment, taking the time to explain each step in the process. The result …show more content…

Recently, my team went through a change management process. I assisted all staff through the process and wrote detailed reports to the CEO on how the change was working and impacting on staff members.
Currently, I am developing a business case design on how ACAT will look for MLHD going forward. The information it will contain will include all financial aspects and options for the CE0 to consider. My writing is clear, concise, factual and easy to understand.
Over the 16 years I have been working with ACAT I have developed and maintained excellent relationships with internal and external stakeholders. As the manager of a team of 20 I have developed long-term relationships by leading by example, listening to staff needs and being available to assist whenever possible. I work with senior managers across all sites contributing to achieving Key Performance Indicators. I communicate with clients and their families, nurses, occupational therapists, physiotherapists and other allied health professionals. I convey information clearly, concisely and with confidence.
I have a strong customer focus and I am resilient when dealing with challenging situations. With internal and external stakeholders. I remain calm,

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