preview

Analysis: What Went Wrong With Healthcare

Satisfactory Essays
Open Document

What went wrong with healthcare.gov was not just one issue; it was many. The cascade effects started with the Centers for Medicare and Medicaid Services (CMS), which took on the development of healthcare.gov. CMS reviewed bids from several software companies including IBM, Computer Sciences Corp., and CGI Federal. CGI Federal was selected based on other federal contracts they held. However, CGI did not have a good record of accomplishment with the federal contracts, they held. Despite the warnings, CMS proceeded with ineffective planning and oversight (Vinik, 2013). Healthcare.gov suffered from other issues such as, bad customer service where people were instructed to re-register and to reset passwords all of which was wrong scripting

Get Access