Analysis Of Relational Situations Involving Clients Essay

An emotionally intelligent individual manages personal situations and relationships with balance and care. Daniel Goleman, a psychologist and author, believes the four domains of emotional intelligence are self-awareness, self-management, empathy, and the combination of the above. When these four domains work congruently it stabilizes an individual in both work and home relationship (Goleman, 2013). A human service worker offers an effective service to the client when socially balanced and focused on developing healthy levels of emotional intelligence. Emotional intelligence is demonstrated both in the workplace and at home by how situations

Today,emotional intelligence is probed as an important characteristic for building successful nursing

Australian Business Leaders have identified skills that are most important in a business landscape; these include Continuous Professional Development and Communication Skills. In this portfolio I will reflect upon my skill development and learning’s in BSB124 – Working In Business. Through this reflection I will discuss my skills built through the learning of Emotional Intelligence throughout the unit. I will be discussing Goleman’s Emotional Intelligence theory that we have learnt as well as other practical ways of testing Emotional Intelligence. I will also discuss an area of possible improvement of my Emotional Intelligence linking to my future career prospects through my own personal results in the Schuttes Emotional

Have you ever been to a restaurant where everything was perfect except for the waiter ? The food was good and came out in a timely manner but the waiter was arrogant, annoyed and could not grasp the idea of what was wanted or was not able to explain menu items to one’s understanding ? This waiter is lacking emotional intelligence. Therefore, due to this problem, the waiter is left no tip and makes very little money at the end of the night. This is just one example of one career where having emotional intelligence can be a huge benefit and not having it could be a form of sabotage. Emotional intelligence can measure who one gets to make connections with and if that person likes you or not. Making connections is a big part of success and if one can not make that connection, what is going to influence them to link one with possible partners, interviews or jobs ?

In Morrison, T. (2007) on Emotional Intelligence (EI), it stated there were five major connections between emotional intelligence and emotion within social work. Assessment/observation, engagement of users, decision making, collaboration/co-operation and dealing with stress were the five core connections of the EI into social work. This piece of literature goes on to stress the relevance between emotions and social work, stating that emotions are the heart of a social worker. Social workers need to have self awareness and management of emotions themselves before they are able to manage others’ emotions. Also, in order for social worker’s to provide the best services, they need to have co-workers that are on the same level

This paper explores the impact of emotional intelligence in the business world. In a world that continues to innovate technologically, businesses are constantly looking for new ways to try to remain ahead of the competition, and it is clarified with this paper that one way to do this is by understanding how to use emotional intelligence to establish customer loyalty and good brand appeal. The interaction between a salesman and a potential client was analyzed and discussed to develop an understanding of how a salesman can use emotional intelligence to maximize the chances of making a deal with the client. Customer service in businesses was

Next reason why emotional intelligence is so important is when is comes to customers, you need to be able to provide sympathy towards your customers if they are going through a rough patch or a tough time. For an example a gas station is doing a remodel at the store which makes them lose out on their normal sales volume the vendors that sell their product at that store need to understand that the problem is temporary, not permanent as things go it 's just a simple remodel then they gas station will be back to running to its full potential. A simple fix would be to adjust the supply to reflect the current sales since the establishment is not at it’s full operational status. By doing this you do not lose your customer or even make your customer upset with your company. Instead, this allows you to keep a long term upbeat customer.

This statement proves to be easier said than done. When you work in an office of 75 claims adjusters alone it makes it extremely difficult to deal with all the personalities. Even in your own team of 10, making each individual claims adjuster feel worthy, proves to be a tough task, which is why having the emotional intelligence is necessary. Having the skills to complete a task can prove to be a difficult one. But if the supervisor can bring the team to work together as a cohesive unit by using emotional intelligence, it will establish and reinforce the employee-supervisor relationship. Wilcox claims, “A supervisor

Emotional intelligence, or EI, has begun to make head way in the nursing world in its tie to leadership. Nurses are people, so they experience emotion just like every other person. Their work is stressful and trying, it provokes emotion due to the environment and situations at hand. The ability to recognize one’s own emotions, along with those that present in others is an important skill (Morrison, 2008). Being able to recognize emotions makes it easier to manage our lives and our relationship with others. These are the aspects that make a person competent enough to say that they have emotional intelligence. Supporters of emotional intelligence believe that EI may be more valuable in determining a good leader than intellectual

Another relevant aspect of emotional intelligence is emotional self-control and it means one can avoid stresses and other troublesome feelings. This is very helpful for those who work in stressful places or deal with unfriendly people. An example would be that the small business owners with a high level of emotional control over both themselves and their lives’ events are not so easy to become distressed or angry or to quit when facing difficult situations (Rahim & Psenicka, 1996). Better performers among counsellors and psychotherapists are more likely to react calmly to patients’ aggressive behaviours (Boyatzis & Burrus, 1995). The store managers who can remain less affected by the job

Emotional Intelligence is a key role for success in the workplace, and it is vital for Human Resource Managers. Human Resources Managers deal with people daily, and Emotional Intelligence should be used in all cases. The ability to know your own emotions and recognize the emotions of others helps in the communication process with other individuals. Management, as well as employees, must exhibit high emotional intelligence in order for the company to grow and function at its highest profitability. As with any other component of a company, emotional intelligence must be the most prevalent in management. Human Resources Managers determine what type of employees the company hires and ultimately keeps.

In our everyday lives, we are constantly interacting with other individuals. These interactions have an effect on our emotions. We have to learn how to identify and deal with these emotions because they have a direct effect on how we deal with issues at work. Individuals can work their way through this process by becoming aware of the importance of emotional intelligence.

Professional success is an innate goal of all individuals in their employment. Much success in the workplace can be contributed to one’s emotional intelligence (EQ) or their understanding of emotions in themselves and co-workers which can use to form positive collegial relationships (Cherniss & Exetin, 2006). The book Emotional Intelligence 2.0 by Bradberry and Greaves (2009), effectively explains what Emotional Intelligence and provides useful strategies to improve one’s EQ. However, while the book has a foundation in scientific study, it is not much more than a glorified self-help book as it does not contain much of any scientific support. This, however, is the authors’ intention as they state that the “single purpose” of the book is to increase the reader’s emotional intelligence. This critique will examine the scientific basis of the claims Bradberry and Greaves’ as a result of their research in emotional intelligence in addition to the validity of their EQ appraisal. This critique will also examine the most effectual aspects of the book which when successfully adapted, can produce benefits for individuals as well as their organizations. In addition, the critique will also point out areas in which HR professionals can benefit from the book.

This paper is aimed at evaluating my own emotional intelligence while subsequent parts of the paper will discuss how this emotional intelligence affects other aspects of human life like business, religion and politics. In this part of the paper, I will reflect on and demonstrate the skills and the knowledge needed to enable one to accurately see and understand the emotional strengths, weaknesses and nuances of other workers at the workplace.

Occupational therapists is based on being client-centered, the knowledge of emotional intelligence improve the ability to do so. In order to personalize interventions to client, both the occupational therapist and client have to establish communication and cooperation. An occupational therapist should be able to manage their emotions to maintain professionalism, while express empathy to clients. Emotional intelligence contributes to developing social skill aspect an occupational therapist incorporates during sessions. Additionally, emotional intelligence can be incorporated when working with paraprofessional to increase the quality of life for the client.