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Analysis Of RBV-Based Analysis With Zappos

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RBV-based analysis with Zappos
Introduction:
Zappos, as the first and the world’s largest online shoes retailer, has developed a high quality experience and delivered “wow” to customers. It has established a strong relationship with customer and stick to bring the store to the customer’s home. It has used less twenty yeas to become a profitable company holding an outstanding reputation for customer service and its employee are passionately engage in their works. In this paper, I aimed to analyze the relationship between strategic capabilities and performance in Zappos’s success. The business environment is not constant rather than changeable, so how Zappos goes ahead of revival and forms its unique competency advantages. I will utilize VRIO test to detect the company’s level of competitive advantage. In addition, I will continually combine Barney’ theory of resource based view(RBV) with Zappos to identified which resources it processes and how Zappos used those to form its core competency. Mainbody:
The resource-based view(RBV), based on the internal environment of a company, explains the performance differences among firms in an assumption of that having a high performance (Wernerfelt,1984) are made up of bundles of resources that give them advantages in the maketing(Barney and Arikan, 2001). It figures out the resources are valuable, rare, costly-imitated and have an organizational orientation, also known as VRIO framework(Barney, 2002). The resources, refer to the

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