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An Understanding Of Consumer Behavior Helped Groupon Grow From 400 Subscribers Essay

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1. How has an understanding of consumer behavior helped Groupon grow from 400 subscribers in Chicago in 2008 to 200 million subscribers in 40 countries today?
A. Groupon Founder & CEO Andrew Mason is very good at understanding customers’ behavior about shopping. He considered the following factors as the key features to attract customers.
1. “People would try something new if the price was low enough” (Kerin, R. A., & Hartley, S. W. 2017. p. 135) According to Andrew Mason most people prefer to buy a product or service when it is available at a lower price than It usually does.
2. Convenience: The availability of Groupon local make the people aware of the local deals available every day. As people no need to travel more distances to buy a product it increases customers’ convenience.
3. The Groupon Promise- any customer can return a Groupon without being asked a question which made the Groupon trustworthy.
4. Updating with time: Groupon keep on updating itself providing new deals every time hunting the right people and right merchandises.

2. What is the Groupon Promise? How does the Groupon Promise affect a consumer’s perceived risk and cognitive dissonance?
A. “Any customer can return a Groupon, no questions asked-even if they used it-if they feel like Groupon has let them down” (Kerin, R. A., & Hartley, S. W. 2017. p. 136). According to group on policy any customer can return an unredeemed voucher for a refund within three days after purchase. Policies are also

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