Airport Passenger Process Mapping and Evaluation
Sofia Airport is the largest and one of the three currently functioning airports in Bulgaria. It is built in 1937 and continues to serve flights and today. It consists of two terminal buildings - Terminal 1 and Terminal 2. Terminal 1 was the original airport site until 27th of December 2006 when the airport expanded and Terminal 2 started functioning as Terminal 1’s capacity was insufficient to serve all the flights. According to AIP at EUROCONTROL, Sofia Airport served 3 296 936 passengers for 2010. Terminal 1 is the one that serves both inside and international flights. It functions now for more than 70 years but has been rebuilt and renovated numerous times to perform at the expected
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Duty free zone faces the small size with various shops offering various duty free goods. At the end of the duty free zone you can find the cafeteria area and waiting area to spend your time before the gate opens. Normally before the staff commences boarding procedure, there is a time window lasting around fifteen- twenty minutes. At each gate there is only one desk for boarding confirmation, so as it opens a large queue forms again. The airport’s solution is to assign multiple employees serving at the desk although sometimes it takes about ten minutes for this simple operation. After this check, passing trough the gate you leave the terminal building. Passengers are loaded at bus transport to be taken to the airplane. Most passengers find this procedure unnecessary and annoying as the distance from the terminal exit to the airplane is not longer than 200 meters. These are security requirements but could be rearranged the distance to be covered on foot as it would take less time and as it’s done at other airports. The whole action to go out trough the gate, get on the bus and reach the airplane entrances lasts about 5 minutes. Then the airplane buses take the passengers to the both entrances of the airplane. Once you get off the bus, it takes two or three minutes and few steps to go up the stairway entrances and find your seat. When arrived back, initially you come back from your traveling, you go back the same way you got on the plane. Getting down the stairway and
Following the September 11, 2001 terrorist attack, airport security has received considerable attention from the government as well expect in the aviation industry. The damages that transpired following the attack have remained fresh in the minds of peace loving citizens. In fact, security has become everybody’s business because a security lapse in the aviation industry paralyzes various sector of the economy. Today, the government has encouraged redesigning of the airport with much consideration given to security. The new concerns in the wake of 9/11 terrorist attack propose integration of security into airport design and planning. Although the airports may not accommodate redesigning of the general layout, critics agree that an
All visitors must be signed in and issued with a visitors badge. They will then be collected from the main reception area and escorted to where they are due to be. Visitors are not normally left by themselves so will have a member of staff with them who will know what to do in the case of and issues. If they do come across a problem they will be told to let the person they are visiting know about it.
Airline travel is arguably safer than that of car travel, with not only less risk for in motion issues and collisions of any sort, but not issues about missing the turn off. Airline travel issues do not usually persist during travel, yet can sometimes happen before the take-off even begins. The issue with Airline travel is not travel hazards, but instead travel protocols often carried out by the airline companies. United Airlines specifically has gone through too many CEO switches and un-transparent business ethics leading to customer complaints and needs to reevaluate business ethics.
The Journey is split into three sections - beginning, middle, and end, also known as the Departure, Initiation, and Return. Each section is further divided into five or six standard steps or points.
Throughout our lives we find ourselves associating with different groups of people. The thing that makes all the difference is the impact one make when one finds himself/herself part of a discourse community. Whether you impacted the community or the community impacted you, it still matters. The Navigator Program at DFW Airport was my community. Much of my personality and social skills come from my time volunteering at the airport. Through this program, I learned to guide travelers to their gates and terminals, while continuing to learn about the little nooks and cranny’s that the airport held. I’ve grown much since that scared teen who was afraid of interacting with strangers, but my experiences and how they nurtured me are what changed my life for the better.
Hartsfield-Jackson Atlanta International Airport has been deemed the busiest airport in the world for the past 17 years straight (Mutzabaugh, 2015). One huge aspect of having such consistent success over the years has been the airport’s ability to maintain a safe and secure working environment. This is particularly important on the airside of the airport where aircrafts are continually turning, burning, and finding their place among the many gates of the terminal. More specifically, the ramp at KATL is a complex stretch of concrete where aircraft, flight
Airports are the heart of travel for many to conveniently travel from one location to another, whether the distance was 50 miles or internationally. With the advancements in technology, it has provided the ability for individuals to have access to parts of the world that once only been available to a select few. With such technological advances, our society will not be able to rewind back to
Denver’s geographic location and the growing size of its population and commerce made it an attractive location for airline hubbing operations. There was a growth on the determination of the “ pro New Airport”.
The land that was chosen for the Airport site was in Adams County but it lacked infrastructure development. This means DIA will need to create that infrastructure like water, power, and sewage disposal. In turn, this will increase DIA project costs. In the case study from Project management: a systems approach to planning, scheduling and controlling, Adams County also negotiated an agreement with DIA but it limited DIA “to such businesses as airline maintenance, cargo, small package delivery, and other such airport-related activities” (Kerzner, 2001, p. 643). In both the examples, we see that negative stakeholder involvement was detrimental to
Next, things gets easier. The third stage said from this documentary happens to be the adjustment stage. Here things start to clear up and you start to feel more at ease and at home. Frustrations are often subdued as travelers begin to feel more familiar and comfortable with the cultures, people, food, and languages of new environments. Soon the navigation becomes easier along with the friends and communities of support are being established.
In additional, via constuction a new international airport, this group of people mostly to graduates staffs,they can learn and develop their skills by getting knowledge from bigger projects. They also able to understand well about the projects and gain more experience from their working environment. Moreover, nowdays employees looking for a secure work environment whereby they feel safe with their working condition with better income. With the success of this project, employees won’t think about existing the job due to good working conditions
Miami International Airport (MIA) is one of the largest airports in the US. This case study gives the information on the airport, its history and some background. A report provides the information on the ownership type of the airport and its owner. I tried to enlist specific issues and certain facts about the operations and financial information.
Arthur Koestler whom Karski had met used Karski as one of the sources for his 1943 novel, Arrival and Departure (in which Koestler tells the Belzec/Izbica story within his own fictional tale). He would write in the “New York Times” about the difficulty of coming to terms with certain kinds of photos and witnesses: “A dog run over by a car upsets our emotional balance and digestion. 3,000,000 Jews killed in Poland cause but a moderate uneasiness; statistics don’t bleed, it is the detail which counts. We are unable to embrace the total process with our awareness, we can only focus on little lumps of reality.[…] People died to smuggle them [the photos] out of Poland […]. [N]ine out of ten average American citizens […] answered it was all propaganda lies and they didn’t believe a word of it.”1
Designed by Eero Saarinen in 1956-1962, the TWA Terminal was a very powerful building and certainly one that had a revolutionary architectural statement. It was built for the increasing demand of air travel for the early 20th Century where the majority of airports were nothing more than plain rectangular structures with watchtowers that had failed to captivate people’s urge to travel. Idlewild Airport in New York was an airport where each airline had their own terminal and so it was important that Saarinen would design a public building that would not only accommodate the activities intended but also become a powerful symbol for Trans World Airlines. The airline president wanted a building that would capture ‘flight’ and envisioned for his company “a building in which the architecture itself expresses the drama and specialness and excitement of travel”.
When I finally had my passport stamped and got my luggage, I made my way towards the arrivals hall. The number of people didn’t change but in fact looked like more, probably because the hall stretched out from one end to another. I slowly pulled along my suitcase as I met my uncle and I followed him to his car. On the way there, we went in a lift which was full of people.