LINKS Simulation Reference Notes
Background:
About LINKS:
* LINKS is a supply chain management simulation * It details all the steps that go into efficiently running a supply chain and how they are interrelated including: analysis, planning, implementation, and evaluation. * Your team can view the results from lasts month’s decision on the LINKS website under the Excel Monthly Results. You should look at trends to determine how your decisions affect your performance. * Although your team might have high customer satisfaction or a high stock price, your performance in regards to the overall competition is determined via a multi-dimensional scorecard that takes the following criteria into account: * efficiency (input
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* Remember to open up Region 4 ASAP! This will increase your customer base and net you greater sales. * Insource RFID to reduce unnecessary future costs. Take the initial hit and you will save money in the long run. * Record goals, objectives, and decisions during each period to facilitate the creation of the final presentation. An example of a goal is “implement a new forecasting technique in month 5 to improve accuracy.” An example of an objective is “increase forecasting accuracy for months 5, 6, 7 to 84% on average.” An example of a decision is “implemented 3 month weighted forecasting technique in month 5.” * Understand Key Performance Indicators (KPI’s) and how they affect your overall performance. How does your customer satisfaction level and fill rate affect your customer satisfaction rating?
Getting Started (Strategy): * Teams need to understand how they measure success. Will you be happy with net income to revenue percentage of 10% but a low customer satisfaction rating? * Determine overall strategy…customer satisfaction maximization? Stock price maximization? Efficiency maximization? * Teams must compromise. You may develop a hybrid strategy that includes a little bit of each. * Try to tie your key performance indicators to
It identifies diverse procedures that lead to client contentment. It is used to depict development opportunities and is based on process modeling, performance measures, and best practice sharing. It helps the companies measure the flow of information and physical goods and consists of three levels, the scope and content of the supply chain ( level 1), the supply chain strategy is configured ( level 2) and aligning available and forecasted resources to meet expected demand (level 3).
What you measure is what you get” – In the journal ‘The Balanced Scorecard – Measures that drive performance’ by renowned professors, Kaplan and Norton (1992), a new management system was introduced to a peripheral perspective economic industry. Past the industry era, traditional financial performance measures such as return-on-investment and earnings-per-share were deemed no longer competent in the ever-changing market. The view of focussing on either financial or non-financial perspectives alone were regarded as one-dimensional and ignorant of other crucial factors in both the company and the market.
This process requires a wide range of standard operating procedures to deal with the normal daily tasks. The first step in optimizing the supply process is building consensus within the organization around the opportunities to add value to the organization. Personnel at all levels in the company must work to understand and align strategies and goals vertically and horizontally to maximize opportunities for the organization.
It would have been good if this fundamental vision was in place right at the very beginning of the company’s formation. In the end it is the customers that make the company, so it makes sense to work towards satisfying this customer relationship. To become profitable and achieve market share are secondary objective that can be measured on a annual basis and overall company well being targets can be rewarded with incentives that link into the company’s performance as opposed to individual contribution to the company’s success.
For examples, if the goals of a company are to increase ordering on a website, boost sales and improve revenue, the Key Performance Indicators (KPI) will be based on the percentage of conversion rate, average visit duration, order size and ratio of new potentials unit per day or week or month.
It begins with the suppliers of raw materials and ends through direct retailers of finished products sold to consumers. Companies rely on effective Supply Chain Management to ensure that throughout the life stages of procurement, development, production and retail, all stages are handled optimally and that the best outcomes are achieved. to improve on Alpha's current supply chain management system they should focus on three key area's:
KPI#1: The three key performance indicators, also known as KPI, that would assist T&L Medical Transportation to delineate and determine progress toward their organizational goals includes: service quality, service level agreement, and compliance. First, service quality indicators, also known as quality assurance system, evaluate what an individual or an organization assurance to their customers for what their customers expects, and what their customer service delivers. If T&L Medical Transportation service matches customer expectations and what they promise to deliver, quality with respect to this customer service element is high. For instance, service quality indicators can be used by T&L Medical Transportation to implement improvements by surveying their customers regularly to determine their prospects; by which, the organization’s methods would adhering to their agreements and techniques; for example, “small businesses usually implement such surveys in-house by asking customers to rate their service when they call or when they complete a purchase”(Markgraf, n.d.).
The cost advantages that METRO will possess with RFID will soon be gone due to competitors utilizing the same technology
Developing your KPIs requires a two-prong approach. You should consider how your field service performance impacts service efficiency and customer satisfaction, as well as how service performance impacts your company’s overall business goals. Consider the following factors when establishing your KPIs:
Step 1: Establish your Key Performance Indicators (KPIs). Developing your KPIs requires a two-prong approach. You should consider how your field service performance impacts service efficiency and customer satisfaction, as well as how this performance impacts your company’s overall business goals.
The key elements are important in our discussion of performance measurement in the public sector because without these key elements there will be no performance improvement nor customer satisfaction. Customer satisfaction is essential for the progress of any organization.
Organizations always seek to have an efficient system of running operations. If operations are running smoothly, an organization can cut costs and increase its profitability. Since there are so many organizations offering the same goods or services, competition becomes very fierce. For an organization that wants to stay ahead of competition, efficiency in the supply chain is no longer an option but a priority. Each organization must therefore device techniques of streamlining its supply chain. Simply put, there must be a precise management of movement of goods along the chain. From suppliers, the actual productions until the goods get to the intended customer. Time and quantities of those good is essential to
Research shows that “80% of your company’s future revenue will come from just 20% of your existing customers.” So, your team must focus on satisfying customers and ensuring they gain value.
Customer satisfaction is highly important to an organization as it leads to customer loyalty and
RFID comes as an improvement over the previous technology that is barcode. The barcode technology even though it was very cost effective and