According to Hong and Zhang (2009), the online reservation technology serves as an intermediary between businesses and customers where it synchronizes customers’ requests and business responses in real time through the Internet. Figure 2 shows the mechanism of online reservation system. Consumers made reservation online through the provided system and then the company will receive their reservation through their device. This benefits both business owners and customers. On the business owner’s side, it enables them to manage easier their customers, less employees needed, and have loads of information of their customers, such as their contact information, favorite dishes, and time of the parties. On the other hand, customers can have guaranteed …show more content…
This technology is applicable to any industry that is suitable, such as the food preparation and delivery businesses, travel-related businesses, event tickets, and university class reservations. It can also be integrated with other technologies, such as online payment, auto reminder, and online ordering items. It stores all the past and current information from both the consumers and businesses where both entities can access it as well.
In Vathianathan and Roy (2009) research, it is found that the two significant factors in succeeding the online reservation system are:
1. Perceived Usefulness
Consumers would use an online reservation system when they see a significant improvement through it, not the easy-to-use of the application. One of the examples if it is an online shopping is by providing consumers with comparison of prices on the same product between one and other stores.
2. Playfulness
Computer playfulness is the interaction between the user and the system (Webster and Martocchio, 1992; Woszczynski et al., 2002). Comparing to perceived usefulness, this factor is more significant in driving consumers to indulge in using the online reservation
It is dimensional, and acquiring that provides in every possible directional ways to provide configured and data structure storage, and hidden pay loading system. Data integrity is to store the values from the data and have secure mobile over IP in terms of configuration Data mechanism exchange is an important factor verify that a transferred data is secured an in place for a particular user, like a financial exchange between client and vendor. Data schema and privileges of a user will also verify that certain packets are not modified and replaced by another unknown user which will reflect payload which is provided by
From the above comparison between two solutions (Plan A and B), the cost effectiveness of both solutions is similar. Two solutions development difficulty all is same. In the future, the new system is a scalable, reliable and robust system more suitable. Security issue is very important on the system. The password authentication technology can provide accuracy verification. Web-base service order system can automatic response the customers’ general request. Database centralization can integrate the current and the new systems. The system would computerize and would reduce the handworks. For the reasons of system efficient, consistence and reliability, Plan A should be a better solution for developing the
The right system would have shown them who all had reservations that night. It would also have shown them who was their regulars, so they could have taken a little more care when handling them. Think of the endless potential opportunities that could come with the right systems. For instance, if they had the data system set up to show them transactional information on every customer it would have been a little less hectic for both parties and a lot more profitable. The “how” factor of having this system in place would have increased their response time in handling their regulars and the newbies. This way it would have establish loyalty and maximize their
Loblaw used to save store and vendor information in different types of Legacy systems, for example, the vendors’ sales data is stored in the system called Bi-query, and the vendor stores payment records can be found in Customer Information Control System (CICS). However, given the size and complexity of Loblaw, it is hard to remain competitive without a system that can integrate information from all business areas and provide real-time information updates of critical information so that an entire enterprise may function as one. Therefore, Loblaw starts to transfer store and vendor data from Legacy systems, into a more efficient and powerful system called SAP.
The objective of this project request is to track purchases of individual customer’s. The customer purchases will be tracked and accumulated as loyalty points for redemption by the customer for
1. Would the new reservation and booking system be a horizontal or a vertical application? Explain your answer.
3. STREAMLINED PROCESS. Manage your bookings on a calendar and get notified every time a new one comes in.
A very important aspect which is always put into activation is probably with a buying principle and curtailing of a web based criteria, adhered to with web sources that are adopted in a fashion that results in reductions as your consideration on a web resource image gets built to make availing with an online aspect and different bookings in hotel plans as effective as you understand making a selection you are a part of involved in use of online web store of Travelodge to curtail all expenses through a proper and acquirable usage of online token voucher codes to get a transactions in good
This new reservation system opened many doors in the industry. Most of the travel Agencies started using the system as well as the advantages of discount fares that they could find in this system.
The reason why people are incisive on an online web based decision that you must attain with a meant insistence you are to inspire with your buying practices resulting with a web based booking you will need to have assertions on this store where you make orders from
The website layout, ease of navigation, design and responsiveness are all part of an online experience. Kwik Fit focused on a user-friendly and easy to navigate webpage allowing customers to find relevant information or book services with ease. Kwik Fit have used a range of bright colours, easy to identify tabs and secured online payment methods to encourage customers to use their website. Previously the author spoke about how Kwik Fit strive off the physical presence of their centres however they understood that they could reduce workload for employees by having an online booking service. The simple online booking process was explained in appendix 9. The website has used different tabs to show the different services provided by Kwik Fit, explaining what would be undergone if the vehicle was booked in for that particular service. With the increasing number of websites and considerable investment in them, website quality evaluation has become an important activity (Naik and Tripathy, 2008). In recent years, providing compelling online experiences via websites has emerged as an important issue in developing favourable consumer behaviour responses and outcomes in the internet environment (O'Cass and Carlson 2010). This shows the importance of website quality and
The system improve its online ordering system in an efficient manner and also the customer data are stored in the system and updated it
Fast, user-friendly online reservation system by facilitating e-ticketing and reducing staffing requirements at telephone reservation centers and airport counters. (Kuzmicki, 2009)
Over the past years, the researchers have witnessed an ongoing information revolution brought by the Internet. The group has learned to harness the Internet for more efficient communication and ubiquitous information. These benefits have enabled us to bring many aspects of our lives online. In media and broadcasting we have sites like http://cnn.com; in auction and trading we have