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AMC Strategic Advantages And Disadvantages

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About AMC AMC Theatres is the United States’ largest movie theatre chain. They serve millions throughout eight countries, with close to eight - thousand screens worldwide. AMC makes efforts to differentiate themselves from your average movie theatre experience. With the mission statement, “ We make smiles happen”, the company has continued to better the movie watching experience of its consumers for decades. AMC’s customer base ranges from families with children, to individuals who are just eager to see a new film. To their customers, they offer a wide range of specials to get them in the door. If you are first in the door for a brand new film, you could get movie-themed collector’s items. Sometimes, AMC offers meal promotions as well. With the early purchase of a ticket, you could receive concessions for almost half the price. They appeal to their older customers as well by offering special cocktails based on the movie you have come to see. With the opening of the new It film, AMC is selling “ The Pennywise” cocktail , to sip on while watching the film. Loyal AMC customers benefit from the membership system. The more points collected , the more discounts and deals that customer experiences. AMC also hosts $5 ticket tuesdays for these exclusive members. Putting the Customer First Over the years , AMC has worked diligently at increasing its customer value proposition. From the beginning , the company has put its customers, those who enjoy entertainment and film, first. Their overarching goal of having customers frequent one of their theatres rather than the competition's has been clearly demonstrated in their efforts. The company has interesting attributes that bolster their mission to create “smiles”. AMC was the first movie theatre chain to include stadium seating, able to fit more customers comfortably. In addition to this, they were the original theatre chain to incorporate options into their theatres. AMC’s founder, Stanley Durwood, is responsible for kickstarting the multiplex theatre industry. He felt AMC ‘s customers were at a disadvantage with just one theatre. He began renovating theatres to have several auditoriums, rather than one major one. When the idea proved to be

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