A Case Analysis for “Does This Milk Shake Taste Funny?? “

As a new manager of an organization, I would first take a look at the organization’s entire infrastructure, and then evaluate the total quality management system that was implemented into that organization’s configuration. I would then implement my own infrastructure such as the Pareto run chart or subsequent cascading charts. I would create a quality development team that’s dedicated to instituting quality upgrades (a quality council). The quality council would have subcommittees that would be in control of managing and communicating total quality developments throughout the organization; reassuring duties such as project development teams, quality development managers, a quality training program, and planning development training (Goetsch

The employees would spill the food and be careless and also give out extra toppings to their friends. This would bring the percentage up and at the end of the month when manager would not receive the bonus they would realize the reason of not getting it. The manager set the benefit from 6 to 12 hours for the pizza, and salad. The employees got frustrated some still worked and some quitted. The manager hired new workers. For a time being, the manager started getting bonuses but, after a while the same issue raised because, the new workers were not happy of the policy as far as they got use to of the environment. Later, manager realize that the manager should spend more time in the franchise instead of leaving it on the workers and also the reward system has to be change because, employees were not satisfied with only the managers receive the bonus and the rest would not get

Please read below and then using a decision making scenario that you have been involved with note the details at stages 1-7 below that incident

Robbins, S. P., & Judge, T. A. (2015). Organizational behavior (16th ed.). Upper Saddle River, NJ: Prentice Hall. (Note: Refer to Chapter 3)

Buchanan, A. H. (2001). Organizational Behaviour:An Introductory Text (4 ed.). (F. T. Hall, Ed.) Pearson Education.

Knights, D. & Willmott, H. 2007. Introducing organisational behaviour and management. Australia : Thomson, 2007, pp. 344-372.

1. First define company’s strategy, objectives and work towards the goal. Use some kind of framework to plan out the strategy. Second establish key performance indicator to measure the results. Third identify risks that can drive variability in performance since this is physical product. Fourth establish key risk indicators and tolerance levels for critical risks. Strategies the company should follow or implement in order to reduce the risk are community based marketing. They should be interacting with their customer on daily bases. The company should develop technological innovation. Lastly focus differentiation. Some companies should compare historical performance with today’s performance. Lastly the companies can provide integrated reporting and monitoring. If company starts to take these steps, they would be reducing the potential risks.

Maddi starter her shift by filling up the yogurt/milk cooler. Maddi did an adequate job of filling the milk up and lining the product up. Maddi did not mind going in and out of the cooler or freezer while at this site. Furthermore, Maddi worked a lot today on keeping the bread station stocked up. The bread station, had every type of bread that you could imagine, for example, buns, sandwich bread, English muffins, bagels, rolls etcetera. Maddi was able to check the bread for mold and place the bread in the right location. The fish pantry was full of customers and the bread was flying off the shelves first. Maddi was able to restock and ensure there was a plentiful stock of bread.

Materials Management and Quality Management: Implementation of improvement measures in an offshore oil production facility

GHANA TELECOM UNIVERSITY AND COVENTRY UNIVERSITY ECM29EKM: Quality Management and Six Sigma Individual Written Assignment–April 2013 IMLOs Covered: 1,2,3,4,5 Module Leader: Andrew Nunekpeku Submission Date

Robbins, S. P., & Judge, T. A. (2011). Organizational Behavior (14th Edition). Boston, MA: Prentice Hall.

    The case “Does this milkshake taste funny?” presents a situation, where company employees  were confronted with an ethical decision.  Their thoughts and actions were shaped by several factors,  including their personal moral values and the corporate culture engendered by the management of the  company for which they work.  This case provides an example of how a lack of a code of ethics or ethical  training within a corporation can lead to negative consequences.    The major players in the case are the night shift employees of Eastern Dairy, and the  management of this company that set up the rules and expectations for the night shift.  The background  and the ethical situation

- Halve the production cost from all business processes every 3 years. - Ten times ensure the products are not defected before delivery. - Increase the productivity and enhance the quality. A clear chain of command

Robbins and Judge define organisational behaviour as ‘a method for understanding individual and group behaviour to facilitate organisational performance and effectiveness’ (Robbins and Judge, 2007). Robbins (2003) highlights the importance of managers studying organisational behaviour as this will help them to develop the people skills needed to deal with employers on a day-to-day basis, which is the fundamental aspect of any management role. In fact, organisational behaviour is of huge concern for anyone who organises or supervises the activities of others. There are several influences on organisational behaviour, each of which can impact upon the

Organisational Behaviour (OB) is the study of human behaviour in an organisation. It is a multidisciplinary field devoted to the understanding individual and group behaviour, interpersonal processes and organisational dynamics. OB is important to all management functions, roles and skills. Since organisations are built up levels - individual, group and an organizational system as a whole, it is important for managers to understand human behaviour in order to meet the organizations overall goals. I found several key learning areas that are meaningful, interesting and relevant to my work over the course of studying this unit. These key learning areas have not only expanded and improved my view of organisational behaviour but they also have