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Essay on 5eeg Summative Assessment

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5EEG-LO 1, 3, 4 and 6 - Summative Assessment.

This assignment requires a written assessment with reference to learning outcomes 1, 3, 4 and 6. I will therefore take each question one by one. Learning outcomes 2 and 5 will be covered by formative assessment, which will provide the 50/50 split required.

Learning outcome 1

1.1/1.2/1.3 – Requires me to describe what is employee engagement and how does it differ, if at all, from related concepts like employee involvement, employee participation and employee consultation? Also how far is employee engagement something which is genuinely new and distinctive, or is it merely a repackaging of old and well-established ideas?

Chiumento (2004) defined employee engagement as a positive, …show more content…

Employee Engagement is a measurable degree of an employee's positive or negative emotional attachment to their job, colleagues and organisation which profoundly influences their willingness to learn and perform at work. Thus engagement is distinctively different from employee satisfaction, motivation and organisational culture.
Employers require an investment from their employees and in return employees need a similar investment from their company. • The physical things are at the conscious level. They tend to be noticed by management ie an employee’s willingness to ‘go the extra mile. • The emotional things such as caring, commitment and concern occur often at the unconscious level and as a result are not always as visible. • Cognitive engagement means that employees are sure about their job requirements and role expectations.
When managers say ‘I want my staff to be caring, pleasant, happy and enthusiastic’, you would ask, ‘what are you giving them so they will do all of this?’ The reply is usually, ‘They get paid.’ If you want your staff to do all the above then they need a return in the appropriate dimension - the emotional one. This means creating an atmosphere where the staff passes on to your customers what they get from you. For example:

• If you want employees to display initiative and come up with new ideas (Intellectual) you must give them responsibility and provide interesting work and

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