5EEG-LO 1, 3, 4 and 6 - Summative Assessment.
This assignment requires a written assessment with reference to learning outcomes 1, 3, 4 and 6. I will therefore take each question one by one. Learning outcomes 2 and 5 will be covered by formative assessment, which will provide the 50/50 split required.
Learning outcome 1
1.1/1.2/1.3 – Requires me to describe what is employee engagement and how does it differ, if at all, from related concepts like employee involvement, employee participation and employee consultation? Also how far is employee engagement something which is genuinely new and distinctive, or is it merely a repackaging of old and well-established ideas?
Chiumento (2004) defined employee engagement as a positive,
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Employee Engagement is a measurable degree of an employee's positive or negative emotional attachment to their job, colleagues and organisation which profoundly influences their willingness to learn and perform at work. Thus engagement is distinctively different from employee satisfaction, motivation and organisational culture.
Employers require an investment from their employees and in return employees need a similar investment from their company. • The physical things are at the conscious level. They tend to be noticed by management ie an employee’s willingness to ‘go the extra mile. • The emotional things such as caring, commitment and concern occur often at the unconscious level and as a result are not always as visible. • Cognitive engagement means that employees are sure about their job requirements and role expectations.
When managers say ‘I want my staff to be caring, pleasant, happy and enthusiastic’, you would ask, ‘what are you giving them so they will do all of this?’ The reply is usually, ‘They get paid.’ If you want your staff to do all the above then they need a return in the appropriate dimension - the emotional one. This means creating an atmosphere where the staff passes on to your customers what they get from you. For example:
• If you want employees to display initiative and come up with new ideas (Intellectual) you must give them responsibility and provide interesting work and
The CIPD (2014) factsheet states that Employee Engagement is a concept that ‘is generally seen as an internal state of being – physical, mental and emotional – that brings together earlier concepts of work effort, organisational commitment, job satisfaction and ‘flow’ (or optimal experience)’. An engaged workforce willingly demonstrates discretionary effort within their roles; their goals and values reflect that of their employers/organisation; they express a passion for work, feel valued and that their work has meaning.
Employee engagement is a simple, but looked over phase of everyday business. Most of us don’t even think about it in everyday life, or even know what employee engagement is. What does it mean to be an engaged employee? It means that you’re interacting effectively with your
Workforce engagement is the feeling of emotional connection someone has to their workplace. An engaged employee feels satisfied and enthusiastic about their work. They feel valued, driven, and that they belong to part of a team. This is the way a school should feel for its employees. When teachers and staff of a school are engaged in fulfilling the work of the school they show higher levels of performance and thereby increase the achievement of students. Principals should know the engagement level of their staff and also any events or feelings that may impact that engagement level.
This course emphasized the concept of employee engagement in the workplace. Employee engagement is critical for many reasons, it is necessary to understand and help organizations lower employee turnover, increase revenue, and help managers communicate more efficiently. There are differences between employees who are actively engaged and disengaged in the workplace. Within active engagement, it is more likely that an employee is confident, valued, and inspired within the organization. They understand their personal worth in the group. The quote by Maya Angelou resonated with me, “People will forget what you said, what you did, but they will never forget how you made them feel”. This quote speaks true to all aspects of life, not just in the workplace. When we treat people with their God-given significance, it can motivate them to work and live better. Employees who are
Blessing white from the division of GP strategy defines employee engagement as “ the intersection of maximum contribution for the organization and maximum satisfactory for the individual,” (Blessingwhite.com,
1.2 Analyse the three principle dimensions of employee engagement (the emotional, the cognitive and the physical)
Employee engagement is a boundless build that touches all parts of human resource administration aspects we know heretofore. On the off chance that all aspects of HR are not tended to in fitting way, representatives neglect to completely draw in themselves in their employment in the reaction to such sort of botch. The developed worker engagement is based on the establishment of prior ideas like occupation fulfillment, representative duty and Organizational citizenship conduct. Despite the fact that it is identified with and includes these ideas, representative engagement is more extensive in degree. Employee engagement is more grounded indicator of positive hierarchical execution unmistakably demonstrating the two-route relationship amongst business and worker contrasted with the three prior develops: work fulfillment, worker duty and authoritative citizenship conduct. Connected with representatives are sincerely appended to their association and exceedingly required in their occupation with an extraordinary excitement for the accomplishment of their boss, going additional mile past the business legally binding assentation (Markos).
Employee engagement is today’s leadership priority. However, the catchphrase goes a long way back in the beginning of the 21st century. It has gained interest to this date, which can be credited to Gallup’s first version of the Q12 in the 1990s commonly termed as the Gallup Workplace Audit (Gallup Consulting, 2006). Subsequently, Gallup has continuously refined and expanded their Q12 for current business challenges. Furthermore, several literatures, surveys and evidence-based studies abound that exhibited positive results with employee engagement such as increased performance, safety, retention and profits among others.
This week’s chapters focus on “Trends in Employee Engagement”. The topics range from the employer/employee relationship, employees being treated as partners in the organization, work-life balance, HR’s role in promoting employee performance and retention, and methods of communication. The messages from the assigned chapters were indicative of what is observed daily within my workplace. So much that I could not disagree with any of them. However, the one message that I agree with the most is organizational development being a strategic tool in Human Resources.
Employee Engagement essentially depicts our connection to our work, our organization, our customers, our effects and to results. In any study involving employee engagement the three aspects which are studied are: i.Employees as unique entities in terms of their skills, abilities, attitudes and aspirations., ii.Employee in their role to create conditions of engagement and iii.Relationship, trust and communication between employees across levels. The challenge is not only to attract the best talent but also to engage the employees like, raising opportunities for carrier development, life style decisions, job changing and unbalanced work life which influence an individual’s decision to continue or quite.
Robinson and Hay (2003) mentioned employee engagement as an evolution of past research which focuses on employee satisfaction, motivational approaches and commitment. This is a modernized version of job satisfaction. According to Robert J. Vance (2006), employees who are engaged in their work and committed to their organizations give companies crucial competitive advantage- including higher productivity and lower employee turnover. Now-a-days the companies’ objective is to retain the best talents and manage their performance for increasing company’s productivity and revenue.
Quirke (2008) defined engaged employees as “feeling a strong emotional bond to their employer, recommending it to others and committing time and effort to help the organization succeed” (p. 102).
Employee Engagement is made up of two words, Employee and engagement. In simple words, it can be defined as an engagement or commitment of an employee towards its organization. It is not entirely clear when the term “engagement” was first used in relation to work, but generally the Gallup Organization is credited for coining the term somewhere in the 1990s( Schaufeli, 2013 p.2).
As defined by Daniels (2010) a combination of commitment to the organisation and its values and a willingness to help out colleagues (organisational citizenship). It goes beyond job satisfaction and is not simply motivation. Engagement is something the employee has to offer, it cannot be ‘required’ as part of the employment contract.
There are several standardized tests, toolkits and instruments available, which can help determine the level of employee engagement in an organisation. Q12, a 12-question survey of the Gallup Organisation, identifies strong feelings of employee engagement in four key areas - customer satisfaction/loyalty, profitability, productivity, and employee turnover. The questionnaire has been administered to a multitude of companies across the world. Results from the survey show a strong correlation between high scores and superior job performance and many organisations have found it to be definitive measure of the engagement level of their employees. Standard Chartered, for example, introduced a Q12 annual survey to measure improvement in the