Unlocking Watson Discovery: Transform Knowledge Work with AI

12/14/22, 1 : 02 PM Your Learning Page 1 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/2022…2-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A Quiz Quiz [Watson Discovery L2] Congratulations, you passed! Your score 100% 100% (25 of 25) answered correctly Passing score 75 75% Date 14 14 Dec Dec 2022 2022 Review quiz results Question 1 You are doing a keynote about empowering Knowledge Workers, and want to ensure you communicate the IBM vision for the empowerment of these employees. What point do you hope to leave with the audience? 25 correct answers

12/14/22, 1 : 02 PM Your Learning Page 2 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/2022…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A IBM's vision is to open- source Watson Discovery so that anyone regardless of skills can become a Knowledge Worker. IBM’s vision is to augment a Knowledge Worker's ability to understand complex, high value documents needed for a business decision, and to do this by providing immediate access to concise, trusted, and personalized information, regardless of form. IBM is aiming to create the standard for data dictionaries, with Watson Discovery acting as the interchange hub for Knowledge Worker information. With the power of AI, IBM believes it can help organizations reduce their reliance on Knowledge Workers which will reduce the overall labor costs for a company. Question 2 Citibank is one of thousands of clients who have benefited from Watson Discovery. What value did Watson Discovery deliver to Citibank?

12/14/22, 1 : 02 PM Your Learning Page 3 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/2022…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A With the successful deployment of Watson Discovery, Citibank no longer needs to worry that much about understanding risks and complying with regulations. Watson Discovery is enabling Citibank to reduce compliance costs, speed up reviews, reduce regulatory risk and potential fines, and build competitive advantage and customer trust. After deploying Watson Discovery, Citibank saw a 10- fold increase in loan applications. Since the successful deployment of Watson Discovery, Citibank’s 2,500 auditors have discovered 100,000s of erroneously billed hours each month. Question 3 You are preparing to meet a client who is looking for a solution that will analyze root cause for product issues. What capability will you be sure to bring up around Watson Discovery?

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12/14/22, 1 : 02 PM Your Learning Page 4 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/2022…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A Watson Discovery's Natural Language Processing (NLP) understands the language of your business, and can uncover hidden insights and relationships using deep analytical techniques, such as root cause analysis. Watson Discovery, together with IBM Sterling Commerce, has off-the-shelf capabilities to analyze root cause for product issues. You should introduce the Sterling Commerce portfolio which will not only increase the size of your deal, but also address the client need. Watson Discovery's Content Miner capability can uncover hidden insights and relationships using deep analytical techniques, such as root cause analysis. FAQ Extraction can help clients quickly determine critical attributes from product issue reports, and can then apply the power of Smart Document Understanding (SDU) to uncover root cause analysis relationships. Question 4 While working on a POC at a large retail organization, Watson Discovery tags the following sentence, “I put my phone on my brand new charger

12/14/22, 1 : 02 PM Your Learning Page 5 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/2022…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A last night to charge and it is not working. Which is just sick - it’s a new charger, I bought it yesterday!” with “anger,” “sadness,” and “disgust” tags. What type of information is Watson Discovery’s Natural Language Understanding (NLU) enriching these sentences with? Sentiment Concepts Keywords Emotion Question 5 A client just approved you to move forward from the request for proposal (RFP) process to a request for bid! Now, you need to find the best pricing plan to start the client on. You know they will end up consuming more of the service as time goes on, but you do not want to 'scare' them away on the bid. You want them to start 'right' and grow. Knowing the client does not require data isolation, what is the right low-entry cost starter plan while the client ramps up their usage? Premium Cloud Pak for Data Plus

12/14/22, 1 : 02 PM Your Learning Page 6 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/2022…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A Enterprise Question 6 You are talking to a client via Webex about use cases that you believe they will find compelling. You are using Mural as a whiteboard. On the Mural board, you sketch out how Watson Discovery works in four steps. What do you put for the title of the third step where business users teach the system with their own input? Teach Enrich Enhance Train Question 7 You are in a client meeting with a number of leaders from different parts of the business talking about Watson Discovery. You want to pre-emptively remove some objections you are convinced will come up and you ask them: "When do you anticipate to go-live with this project?" You are asking this question because you want to determine what?

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12/14/22, 1 : 02 PM Your Learning Page 7 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/2022…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A You want to uncover who has the ability to make a final decision, and you figure that, whomever answers the question, is that key decision maker. Always understand who are the gatekeepers, the influencers, and how the ultimate purchasing decision is made. Whether you need to initiate a no-charge Minimum Viable Product (MVP) engagement into the deal, and pull it into the quarter as a stretch deal. Whether this project is a 'nice to have' or a 'need to have', and what Watson Discovery features could be placed into each category. A clear and compelling go-live date will highlight the level of urgency associated with this project. Question 8 During a meeting with a prospect, someone at the organization voices their opinion that they don't think Watson Discovery will work for them, as their organization has many documents that are complex and full of industry specific jargon. What is your response?

12/14/22, 1 : 02 PM Your Learning Page 8 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/2022…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A That is not a problem. IBM's large Business Partner network, who are well versed in your industry, can happily build a custom translation layer for Watson Discovery. Sentence Classification trains Watson Discovery to extract business-specific entities rapidly with the machine- learning based Entity Extractor. Using Smart Document Understanding and Watson Knowledge Studio, IBM has the ability to customize a solution to meet your needs. Watson Discovery’s Rapid Model Development feature uses Robotic Process Automation to create custom dictionaries without human involvement. Question 9 A client's Chief Financial Officer (CFO) tells you that the company, due to an uncertain business climate, will not be making any further investments in technology for the short-to-medium term. Of course, you are not content to let this opportunity slip away. A core component of the proposed solution is Watson Discovery, which you know can truly help this client, especially in uncertain times, which call for nimbler decision making by the client’s knowledge workers. How do you respond?

12/14/22, 1 : 02 PM Your Learning Page 9 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/2022…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A Deploying Watson Discovery, like all leading AI-powered intelligent search and text- analytics platforms, is a multi-year commitment. Therefore, this client should start now, so that in a couple of years when business rebounds, they will have the insight they need. Watson Discovery has been proven to reduce the 30% of time a typical expert spends searching for information by up to 75%. This could save the client millions of dollars by improving the efficiency of their critical business functions. IBM Cloud Lite allows this client to design and build with Watson Discovery today, and deploy tomorrow. There is no need to pay anything upfront. You agree to come back in 6- 9 months when the economy is more stable. Question 10 You are presenting at a regional user group (RUG) about Natural Language Understanding (NLU) and how AI can read and understand documents with accuracy previously thought unattainable. You mention how IBM has infused NLU into Watson Discovery's Answer Finding feature and it can be used to provide what benefits to the organization?

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12/14/22, 1 : 02 PM Your Learning Page 10 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/202…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A The ability to return a fact or a short concise answer to a question from a long passage, which saves time for end-users. Provide 'on-the-fly' translation capability for employees where English is a second language (ESL employees). Enables Watson Discovery to support 10 major worldwide languages. Provide direct linkages to online dictionary services, giving users the ability to see definitions for words and phrases as they come across in any supported manner (including email, PowerPoint, Trello and more). Question 11 You are using Seismic to LiveSend a number of documents to a client in support of a Watson Discovery deal you are trying to close in the quarter. In the LiveSend field for the message that accompanies the document, you put in a cordial “hello,” a summary of what you are sending, and finish with this sentence: "If you were to ask me what key capabilities Watson Discovery has that will benefit your business, I would tell you that it is…" How should this sentence end?

12/14/22, 1 : 02 PM Your Learning Page 11 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/2022…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A It is built on RedHat OpenShift, it can run on any cloud, and has a serverless installation. Cutting edge Natural Language Processing (NLP) technology, the ability to quickly customize NLP models to your domain, and technology that reads and retrieves more than just text. It is internationalized with support for 15 languages and includes both Natural Language Processing (NLP) and Optical Character Recognition (OCRI) AI. It is cloud-native and cloud- only, which aligns with your strategy, and it has Natural Language Processing (NLP) and Natural Language Understanding (NLU) AI built in. Question 12 You are competing on an active opportunity against Google and their Google Search software. You get a sense they got a head start on shaping the client's mindset because of a Google deal they signed last quarter, and you just got assigned to this client 2 weeks ago. What are two areas you can focus on to de- position Google?

12/14/22, 1 : 02 PM Your Learning Page 12 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/2022…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A In 2021, IBM filed over 2000 patents related to the Intelligent Document Processing market. In addition, Watson Discovery has superior security because – by design – it does not run on the public cloud. Watson Discovery supports over 15 language types which makes it more suitable for an international business, and Google tools are line-of- business focused only, leaving the developers with very little to work with. Watson Discovery supports over 15 language types, which makes it more suitable for a global enterprise. In addition, Google tools are line of business (LOB) focused, and leave the developers with very little to improve upon. You must pair Google Cloud Search with the Google Query API, Indexing API, and possibly even Google Knowledge Graph to create a solution that has similar capabilities to Watson Discovery. In addition, in large documents, only the first several thousand words are searchable with Google. Question 13 A client asks about the value of Natural Language Processing (NLP) in Watson

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12/14/22, 1 : 02 PM Your Learning Page 13 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/202…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A Discovery. What is one key benefit you can respond with? Watson NLP ensures that training is not optional for users of Watson Discovery. NLP is what Watson Discovery uses to provide support across 17 different languages. Watson Discovery's NLP allows users to ask questions, and for Watson Discovery to serve up analytical responses. Watson Discovery’s NLP capabilities allow non- technical administrators and line of business users to teach it the language of their business. Question 14 What percentage of Knowledge Workers feel that the challenge they face in finding information is a key cause of lagging productivity in the office? 34% 63% 57% 30%

12/14/22, 1 : 02 PM Your Learning Page 14 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/202…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A Question 15 One of the by-products of organizations participating in a fast-moving business is that information changes, and it changes quickly. A common challenge with traditional 'chatbots' is that their content repository quickly becomes stale. How can Watson Discovery help Watson Assistant with this? Watson Discovery and Watson Assistant are two separate products, however they can work together through a services engagement that builds a customized integration on the API layer. This can be accomplished with a Minimum Viable Product (MVP) services engagement, so that the two products can be fully integrated and complement each other. Watson Discovery enables Knowledge Workers to become more productive by synthesizing volumes of data into insights. Knowledge Workers can keep Watson Assistant current by exporting Watson Discovery insights into Watson Assistant, which can be automated. Watson Discovery is more feature-rich for industries where information changes quickly or is full of jargon, and can replace Watson Assistant in such use cases.

12/14/22, 1 : 02 PM Your Learning Page 15 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/202…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A Watson Discovery has a capability called FAQ Extraction that allow Watson Discovery, when paired with Watson Assistant, to answer common questions. Previously, it would take hours, or even days, to create, train, and update virtual assistants with FAQs. Question 16 You are speaking to a prospect at an account. They ask you a relatively simple question: "As a potential user of Watson Discovery, what benefit will I get that I am not seeing today?" How do you respond? While working with Watson Discovery, you will become very familiar with IBM Cloud, will increase your overall cloud skills. Watson Discovery is able to find precise answers and high-quality insights from enterprise documents and webpage data including PDFs, HTML, tables, images, and more. This helps anyone become more productive and efficient.

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12/14/22, 1 : 02 PM Your Learning Page 16 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/202…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A By leveraging Watson Discovery's Natural Language Processing (NLP) functions, your systems will quickly learn additional languages, which will help you to better serve your international customers. Watson Discovery will help you quickly and efficiently deploy Conversational AI virtual assistants to increase customer service and customer satisfaction. Question 17 A line of business (LOB) leader is expressing frustration to you that at their company, if you are not a data scientist or you cannot code, you are not critical to the business. You reply to that leader that all workers need to get more technical, but with all the press around Big Data and AI, lots of leaders forget the value that Knowledge Workers bring to an organization. What is a good description of what makes Knowledge Workers indispensable? They tend to have the best time management skills and hence are very valuable to organizations. Knowledge workers provide significant 'out of the box' thinking and hence are valuable to an organization if it wants to exceed its objectives in the 21st century.

12/14/22, 1 : 02 PM Your Learning Page 17 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/2022…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A Their ability to resolve challenges that are non- routine and require analytical thinking, synthesizing information into insights required for informed business decisions. They tend to be highly educated, and they provide organizations with the best research and development (R&D) candidates. Question 18 A client is considering Amazon Kendra because it allows knowledge workers to deploy a fully functioning and customizable search experience. What Amazon Kendra feature is the client talking about? Custom Document Enrichment Experience Builder Amazon Comprehend Analytics Dashboard Question 19 You are competing against Elastic. This deal is being led by this client's CTO who bought Elastic's ELK (Elastic Search, Logstash, and Kibana) stack to aggregate, analyze and visualize log files across their server and application landscape. In your

12/14/22, 1 : 02 PM Your Learning Page 18 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/202…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A discussion with the CTO you talk about how the ELK stack can help for that use case, and you are aware that Elastic is pushing new use cases including virtual assistants, but you need to ensure they understand what? Elastic uses customer conversation data to train their AI, so you are essentially letting their AI learn from your industry and those insight will be sold to others. IBM never uses client data to train its AI. The Elastic solution competes against open source offerings and that is why its machine learning capabilities lag the marketplace; you can find more details in Gartner's Magic Quadrant report on Chatbot software. The Elastic solution makes limited use of machine learning, mainly focused on modeling the behavior of data for root cause analysis. Watson Discovery has this capability with Content Miner, but also applies a multitude of Natural Language Processing (NLP) enrichments, and uses domain training and industry specific knowledge to provide deep insight.

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12/14/22, 1 : 02 PM Your Learning Page 19 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/202…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A The Elastic ELK stack was just released in 2020 and it is not designed for line of business users, so users will need to master a specialized query syntax. Question 20 You are talking to a client who is asking you about the kinds of enrichment Watson Discovery can do with their documents. There are many, but if you could only pick three that the out-of-the-box models understand, what would you say? Concepts, Meta Tagging, Process automation Emotion (Document Sentiment), Summary, Length Entities, Concepts, Emotion (Document Sentiment) Entities, Language, Create Date Question 21 You are working on a Watson Discovery opportunity and putting together a plan on how to engage and close this deal in the current quarter. Though you know that Watson Discovery can benefit most knowledge workers, when discussing the opportunity with your extended sales team, which decision making client personas you suggest they target?

12/14/22, 1 : 02 PM Your Learning Page 20 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/202…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A VP of Analytics, Chief Information Officer (CIO), and Chief Information Security Officer (CISO) Chief Compliance Officer (CCO), Chief Safety Officer (CSO), Chief Technology Officer (CTO), Chief Procurement Officer (CPO), and VP of Mergers and Acquisitions Any line-of-business (LOB) leader Chief Data Officer (CDO), Chief Technology Officer (CTO), and Chief Executive Officer (CEO) Question 22 A client is interested in understanding how IBM can improve the productivity of their contact center agents, who spend a lot of time searching for information across a dozen systems. Which IBM client case study will resonate most with them? EY ABN AMRO DXC Technology Citibank

12/14/22, 1 : 02 PM Your Learning Page 21 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/2022…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A Question 23 What is the Watson Discovery feature that allows users to visually teach its AI to understand and interpret document structure and components? Smart Document Understanding (SDU) Optical Character Recognition (OCR) Natural Language Processing (NLP) Natural Language Understanding (NLU) Question 24 A client asks you to clarify what Knowledge Workers do. What’s the best response? When the global pandemic forced a global shift to remote work, companies realized that knowledge workers can be even more effective within a remote working environment. Knowledge workers are employees that heavily depend on information to carry out their day-to-day work.

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12/14/22, 1 : 02 PM Your Learning Page 22 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/202…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A Knowledge workers are employees who keep a record of the experts and domain knowledge analysts that are the backbone of the enterprise. The world has more than 1 billion knowledge workers. They are essential to the global economy, however the number of roles they fulfill is decreasing because companies have trouble finding talent. Question 25 You receive a call from a client's Human Resources leader who wants to deploy Watson Discovery. This leader wants to go through the various deployment milestones, so that they can plan on when to deploy their new employee engagement analysis app to their senior management team. Before Watson Discovery can analyze or deliver results to the management team, what steps need to happen? First, Watson Discovery Extracts data from any and all sources of documents. Then, after the post- production process, the data is available at scale to find answers, insights, and patterns.

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12/14/22, 1 : 02 PM Your Learning Page 23 of 23 https://yourlearning.ibm.com/quiz-scores/QUIZ-DFA582706099/202…-14T17 : 51 : 28.095Z ? planId=PLAN-61D56508ACED&sectionId=SECTION-A First, Watson Discovery Extracts data. Then, your experts Enhance it by 'teaching' it the language of your business. As you review the output, if it’s not what as expected, you can improve it by importing third party data using the Enrich service. Then, the data is available at scale to find answers, insights, and patterns. Watson Discovery does not have generic milestones for deployment because each installation is different and client-specific. First, Watson Discovery Extracts data from any and all sources of documents, then it Enriches it, before allowing business users to Enhance it with their input. Then, the data is available at scale to find answers, insights, and patterns. Done

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watson discovery L2

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