Strategy Mid Term
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School
Fanshawe College *
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Course
MISC
Subject
Information Systems
Date
Apr 3, 2024
Type
Pages
3
Uploaded by BaronPheasant2270 on coursehero.com
1.
Your Project Blastoff goal is to investigate a cumbersome credit approval process for an IT
services company. The current process involves the CFO, representatives from Accounts
Payable, Sales and Customer Service as well as an outdated data entry page in the company's
accounting system. Choose 3 trawling techniques you would use as a BA to investigate the
work and explain why they apply to this project. (6 marks)
Answer:
a)
Interviewing: Conducting interviews with key stakeholders such as the CFO, representatives
from Accounts Payable, Sales, and Customer Service can provide valuable insights into their
roles, responsibilities, pain points, and perspectives on the current credit approval process.
This technique allows for direct communication with stakeholders to gather detailed
information and understand their needs and challenges.
b)
Process Modeling: Creating process models can help visualize the current credit approval
process, including the steps involved, decision points, handoffs between departments, and
bottlenecks. By mapping out the process, it becomes easier to identify inefficiencies,
redundancies, and areas for improvement. Process modeling can provide a clear overview of
how different stakeholders interact within the process and where delays occur, aiding in the
analysis of the current state.
c)
Prototyping: Developing prototypes or wireframes of an improved credit approval system can
help stakeholders visualize and provide feedback on potential solutions. Prototyping allows
for a more tangible representation of the proposed changes, facilitating discussions on
requirements, user interface design, and functionality. By creating prototypes, stakeholders
can better understand the proposed system and provide valuable input early in the project
lifecycle, leading to a more effective solution.
By utilizing these trawling techniques - interviewing, process modeling, and prototyping - the
business analyst can gain a comprehensive understanding of the current credit approval process,
identify areas for improvement, and collaborate with stakeholders to design a more efficient and
effective system tailored to the company's needs.
2.
You are a business analyst investigating options for enhanced security on a banking app. The
upgraded security attributes are required as part of new industry regulations and could not
arrive soon enough, the bank itself has had a few security mishaps that revealed confidential
customer information in the. past year. As a public banking institution, customers range from
individual account holders, to small and medium sized businesses.
Looking to the future potential for the enhanced security options:
a)
Create a written persona for an app user (4 marks)
b)
List 2 techniques you would use to define the future state of the app for stakeholders to
improve their acceptance of the project and provide an example for each. (4 marks)
Answer:
a)
Written Persona for an App User:
Name: Sarah Thompson
Age: 35
Occupation: Small business owner
Background: Sarah runs a successful boutique clothing store and manages her business finances
through the bank's app. She values convenience and efficiency in managing her accounts on-the-
go.
Needs and Goals:
Securely access her business accounts and perform transactions easily.
Receive real-time alerts for any suspicious activities on her accounts.
Have a user-friendly interface that allows for quick navigation and understanding of security
features.
Ensure the confidentiality of her business and personal financial information.
b) Techniques to Define the Future State of the App:
1.
Use-Case Diagrams:
Example: Develop a use-case diagram that illustrates how Sarah, as a small business owner,
interacts with the enhanced security features of the banking app. This diagram can visually
represent the various actions Sarah takes within the app to ensure secure transactions and data
protection.
2.
Prototyping:
Example: Create a prototype of the updated app interface with the new security features
integrated. Allow stakeholders, including Sarah and other users, to interact with the prototype
to provide feedback on the usability and effectiveness of the enhanced security options. This
hands-on approach can help stakeholders visualize the future state of the app and understand
the benefits it will bring to users like Sarah.
By utilizing these techniques and developing a persona like Sarah, you can effectively define the
future state of the banking app with enhanced security features, ensuring stakeholder
acceptance and alignment with user needs and goals.
3.
The campus restaurant are developing a new app. The purpose of the app is to provide
students with online ordering capability. They will be able to place their food orders and pick
them up instead of standing in line.
You have been tasked with documenting the requirements for this new app:
A.
State 4 Non-Functional Requirements that would be beneficial for this app.(4 marks)
B.
For each requirement statement, identify the Non Functional Requirement type. (2 marks)
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