Chapters 2 and chapter 3

.docx

School

Business Institute of Pennsylvania *

*We aren’t endorsed by this school

Course

Subject

Business

Date

Nov 24, 2024

Type

docx

Pages

Uploaded by ChiefBarracuda2641

1 Chapter Review Questions Tanisha Bass STCC Laura Haley HOSP 1000 August 27, 2023

2 Chapter 2- Review Questions 1. Describe how franchising and management contracts changed the face of the modern hospitality industry. Provide examples to support your answer. Franchising and management contracts have revolutionized the modern hospitality industry by including new business models that bring together market knowledge, consistency, and operational expertise. Franchising entails giving out the rights to run an organization in exchange for some fees or royalties, for example, the Marriot. This management approach has enabled the establishment of various hotels worldwide but with a shared operational burden. Management contracts entail using a professional company to do the functional part instead of the real owners. For instance, the Four Seasons Hotels and Resorts management has helped tap into the expertise of the best management companies, thus offering progress while reaping the benefits. 2. Hotels must cater to the needs of business and leisure travelers to be successful. Explain how the following different concepts can successfully do that: airport hotel, resort, and casino. Airport hotels are always located near airports to offer accommodations for travelers, particularly those with early or late-night flights, thus providing services such as shuttles and meeting spaces. On the other hand, resorts provide leisure to travelers with many activities on a single property, such as the Atlantis Paradise Island in the Bahamas. Finally, Casinos such as the Bellagio of Las Vegas provide visitors with luxury, ranging from dinning, hotel rooms and casinos that business guests can enjoy. 3. Describe the characteristics of the best hotels. The best hotels have exceptional services, luxurious amenities, and strategic locations. These features are augmented with innovative technology, recognizable brand identity, service quality that resonates with guests, and the hotel industry’s dynamic

3 trends. With these characteristics, the hotels can achieve remarkable stays for their guests while maintaining their status globally as the best. Chapter 3- Review Questions 1. Compare the duties of the general manager and department heads at a small or mid-sized hotel to those of a larger hotel. List at least three differences and similarities. Similarities Both general managers and department heads are tasked with ensuring the guests have the best experience despite the hotel size through their collaboration to solve the guests’ concerns and maintain hotel standards. Both have the role of supervising and motivating the employees to offer better services. Both oversee the revenues, expenses, and profitability to achieve the financial objectives. Differences In the larger hotels, the managers are tasked with monitoring the various departments. In comparison, in smaller hotels, the general manager always has a direct role by being specifically involved in the daily operations because of the thinner structure of the employees. In the larger hotels, the general manager does not have much to do; the heads of departments have specific duties, therefore tripping the general manager in some decision-making roles, while in the smaller hotels, the general manager has to monitor the departments having a significant say on the decisions taken by various departments.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

4 Sometimes, in smaller hotels, the resources are often limited, prompting the manager to have a shared role in budgeting and procurement, whereas the larger hotels enjoy the resource abundance; therefore, the general manager may not have to indulge in such duties. 2. Describe the responsibilities of the housekeeping department as they relate to the guest experience and the rooms division. The housekeeping department enormously influences the satisfaction and experience of the guests and the hotel’s room division. By maintaining tidiness, aesthetics, and comfort, housekeeping ensures the hotel maintains its reputation with positive reviews. It works with the front office to ensure proper room inventory management, ensuring smooth check-ins and check-outs. This synchronism establishes a warm environment that corroborates the reputation and brand of the hotels, thus underscoring the significance of housekeeping in customer experience and operational efficiency. 3. Describe yield management and how it is used in the hotel industry to achieve revenue goals. Yield management refers to the approach employed by hoteliers to maximize revenue and achieve optimum occupancy by adjusting the prices based on demand and supply. The hoteliers often analyze dynamic market trends, historical data, and other factors, such as local events or festivals, to predict the demand. By comprehending when to expect low or high demand, the hotels can adjust the prices accordingly. For example, the hotels can boost their prices during the peak season. Further, by employing analytical software and sophistication, hoteliers can make informed pricing decisions to strike an optimal balance between occupancy and optimizing revenue. In the long

5 run, it helps the hotels achieve healthy profit margins, thus promoting the financial health of the establishment.

Related Questions

answer quickly

Suppose you have to start business dealings with a company named “XYZ” how will you document the conditions both parties agreed or disagreed on and what are the considerations for such agreement?

You have incorporated a business which a pack of Tommies now seeks to take over. You oppose this and also feel that the Tommies should use their "education" and start their own business instead of taking the easy way by trying to acquire your successful business. However, your shareholders have been offered a higher than market value for their shares by the aggressor. Briefly describe your duties and responsibilities as an officer/board member to your shareholders. 2 Based upon the price offered by the Tommie group, your shareholders appear to be in favor of this take-over. Identify and describe (6) methods that would enable you to effectively resist the take-over.

Scenario Wanda is concerned that if she grows the business, she may take on more financial and personal responsibility than she is comfortable with. Your Task 1. Prepare a chart showing the forms of business ownership Wanda could adopt for Salty Pawz as she expands. For each type of ownership, you need to provide the advantages and disadvantages of each option as they relate to Wanda's businesses. 2. After having explored the advantages and disadvantages of each form of ownership, which form would you recommend for Wanda and Salty Pawz, and why? 3. Lastly, if Wanda decides she wants the two friends she works with to become more formally involved in ownership of the business, does that change the advice you gave her in part (b) above. If so, how? If it does not affect your advice to her, then why not?

Mr Anil, Mr Babloo and Ms Chetna wish to setup an export unit registered in India exporting Fast Moving Consumer Goods to Latin American Countries. They hired you as a consultant in Company affairs. Point out the process to establishing Company, what rights and privileges this company acquires after incorporation

H1. Account

On March 2, 2020, Zoe Moreau, Karen Krneta, and Veronica Visentin start a partnership to operate a personal coaching and lifestyle consulting practice for professional women. Zoe will focus on work-life balance issues, Karen on matters of style, and Veronica on health and fitness. They sign a partnership agreement to split profits in a 3:23 ratio for Zoe, Karen, and Veronica, respectively. The following are the transactions for CARLA VISTA Personal Coaching: 2020Mar. 2 The partners contribute assets to the partnership at the following agreed amounts: Z. Moreau K. Krneta V. VisentinCash S14,900 $10,500 $19,900Furniture 17,400 Equipment 19,600 14,600Total $34,500 $27,900 $34,500 They also agree that the partnership will assume responsibility for Karen's note payable of S4,900. Dec. 20 Zoe, Karen, and Veronica each withdraw $29,900 cash as a "year-end bonus." No other withdrawals were made during the year. 31 Total profit for 2020 was $109,000. 2021Jan. 5 Zoe and Veronica approve Karen's…

Please explain the photo attached

We merged… Now What? Earlier this month, your company, a running equipment designer and manufacturer called Runners Paradise, merged with a smaller clothing design company called Active leak. Your compant initiated the buyout because of the excellent design team at Active Leak and their brand recognition, specifically for their MP3-integrated running shorts. Runners Paradise has 35 employees and Active Leak has 10 employees. At Active leak, the owner, who often was too busy doing other tasks, handled the HRM roles. As a result, Active Leak has no strategic plan, and you are wondering if you should develop a strategic plan, given this change. Here are the things you have accomplished so far: Reviewed compensation and adjusted salaries for the sake of fairness. Communicated this to all affected employees Developed job requirements for current and new jobs Had each old and new employee fill out a skills inventory Excel document, which has been merged into database From this point, you…

4) The decision-making process in a partnership tends to be faster when A) there are numerous partners who all want to solely control the management of the 4) business. B) there are few partners and all of them are involved in the day-to-day activities of the business. C) the partnership is a domestic corporation with numerous partners. D) there are numerous partners, and the firm has issued public stock. E) the partnership is a foreign corporation that conducts its business outside the state in which it was incorporated.