Based on Figure Q16, answer Q16(a) - Q16(c).customerCRMBoftwareandoverlooked. Porcontact withshopkeeper whopersonalThe rise of technology has greatly impacted how businesses managerelationships, withcustomer data. However,being widely used to gather and storedifficult to formalizethe value of tacit knowledge, or knowledge that isinstance, a traditionalcommunicate, should not becustomers knows their preferences, buying habits, and has developed a deepmaintainsunderstanding of their needs. On the other hand, a company with a CRM managerand expensive software has invested heavily in technology to manage customerrelationships, collected vast amounts of data on their customers, andanalyzed it using complex algorithms. However, in terms of building long-termrelationships with customers, the shopkeeper's tacit knowledge may be morevaluable than the company's explicit knowledge. While the company's explicitknowledge may be valuable in identifying broad trends and patterns, it maynot be as effective in building long-term relationshipswith individualcustomers.(a)(b)(c)AfterFigure Q16Why tacit knowledge is important in customer relationship management?Explain TWO (2) examples of how technology impacts the way businesses managecustomer relationships.Describe TWO (2) potential drawbacks of neglecting the importance of tacit knowledgeand solely relying on data-driven analysis in customer relationship management.

The text in these questions discusses the balance between technology-driven approaches and the value…

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Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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So i apologize for not specifiying which of the four I want done on the question below. In my last response from whoever ansewrs these he made it pretty clear to do that and I didn't know. Im relativley new to this so wont happen again. For the quesiton below please ansewr 3 and 4. Thanks a lot. Question Country Financial, a financial services company, uses surveys of adults age 18 and older to determine if personal financial fitness is changing over time (USA Today, April 4, 2012). In February 2012, a sample of 1000 adults showed 410 indicating that their financial security was more than fair. In February 2010, a sample of 900 adults showed 315 indicating that their financial security was more than fair. State the hypotheses that can be used to test for a significant difference between the population proportions for the two years. What is the sample proportion indicating that their financial security was more than fair in 2012? In 2010? Conduct the hypothesis test and compute the…
For Furrher Research (Groups) Identify a large company, like Disney, that has several SBUs. Using the BCGmodel, assign at least one SBU to each category in themodel: star, cash cow, question mark, and dog. Includeat least two pieces of data for each to justify your categorization. Prepare a short presentation to share withyour class.
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ons Help Last edit was seconds ago arial BIUA 三 11 1 3 Product managers can gather user data by surveying customers, running tests with a product's beta versions,conducting market research with people who aren't current product users, and collecting behavioral data as current users interact. All these data can be analyzed--either manually or algorithmically-to identify trends,discover the reasons for those trends, and predict whether the trends are predicted to recur. What kind of analytic is the product manager using? Describe the purpose and benefit of this analytics. MAR 23 tv lili
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Answer comprehsively. Do not copy from other I will report and track it downvote this also if not good quality answer! Can you still think of well-known and successful companies/businesses, either in the Philippines, that haven’t explored yet the route of direct and digital marketing? Give at least 1 example of such companies and discuss their current traditional marketing efforts. Do you think they can still survive today and even tomorrow’s marketplace by sticking to traditional marketing strategies alone? If they should already start incorporating digital marketing strategies in their current efforts, suggest at least 1 specific digital marketing tool that they can start using, and then discuss how this tool can help them sustain strong & profitable customer relationships at present. ANSWER LONG AND SATISFYING!
Can you cite or make an objectives regarding the below research title? Factors affecting online shopping behavior of Baliwag consumers as Basis for enhance marketing and delivery services in the new normal

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